Senior Technical Support Specialist
3 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Applied Value Technologies. As a key member of our Application Support organization, you will play a critical role in providing exceptional technical support, customer service, and timely issue resolution for our internal customers.
As a Technical Support Specialist, you will be responsible for handling and resolving complex customer issues, utilizing advanced troubleshooting techniques to diagnose and solve problems, and ensuring issues are resolved within agreed service level agreements (SLAs). You will also utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
You will work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues and participate in regular team meetings to provide feedback on service improvements.
About YouWe are looking for a candidate with a strong background in application support, cloud services, HCM recruiting, and/or SaaS platforms. You should have a versatile skill set, with experience in using Service Cloud, CRM systems, and support ticketing systems. You should also have excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
Preferred qualifications include experience with case management, automation, and service analytics in Salesforce, intermediate SQL skillset, strong familiarity with Workday HCM and Salesforce Service Cloud, and experience with reporting and metrics.
What We OfferWe offer a competitive salary + performance bonus, unlimited paid leave, 100% employer-paid healthcare benefits, sick leave accrual, 100% paid parental leave, $1,200 Learning & development allowance, $1,200 Health & Wellness allowance, employee referral program, 401k match up to 4%, and 12 paid holidays annually.
We are an Equal Opportunity Employer and welcome applications from all qualified candidates. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.
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