Technical Support Specialist

2 months ago


Singapur, Singapore Talent Trader Group Full time

Job Summary

Talent Trader Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities

  • Provide technical assistance to customers via various communication channels, including phone, email, and chat.
  • Collaborate with the sales and marketing teams to identify customer needs and provide suggestions for product improvements.
  • Conduct product training sessions for customers and internal teams to promote understanding and usage of our products.
  • Ensure quality assurance standards are met by testing new software releases and updates.
  • Manage inventory levels of digital products, ensuring adequate stock levels and timely deliveries to customers.
  • Handle equipment checkout and return processes, including scheduling and coordinating repairs and maintenance as needed.
  • Perform other ad hoc tasks as required.

Requirements

  • Diploma in Audio Engineering or a related field.
  • 4+ years of experience in Loudspeaker System & Digital Mixing Console.
  • Excellent technical support and customer service skills.


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