Technical Support Specialist

2 months ago

Singapur, Singapore Datadog Full time

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our platform.

Key Responsibilities:

  • Engage with customers via multiple channels to identify and resolve technical support requests.
  • Reproduce technical issues and dive into Datadog's 600+ integrations.
  • Handle urgent escalation cases that may result in customer-facing troubleshooting calls, and internal or external incident management.
  • Autonomously troubleshoot complex and/or high-priority customer issues.
  • Become a subject matter expert in many Datadog product areas.
  • Drive product conversations based on needs and problems learned during client interactions.
  • Provide mentorship to junior members of the team and serve as their escalation partner.

Requirements:

  • Experience with APIs, REST calls, and an understanding of Network terminologies.
  • Experience using Zendesk, Jira, Confluence, or similar software.
  • Familiar with one or more Cloud technologies.
  • An exceptional written and verbal communicator, with experience communicating complex technical issues to both technical and non-technical audiences.
  • A strong mentor to your technical peers.
  • A critical thinker who defaults to a client-centric approach.
  • Self-motivated, detail-attentive, and able to continuously learn.
  • Able to work a rotating schedule that requires weekend availability.

About Datadog:

Datadog is a company that values people from all walks of life. We understand not everyone will meet all the qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth:

  • Best-in-breed onboarding.
  • Generous global benefits.
  • Intra-departmental mentor and buddy program for in-house networking.
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
  • Continuous professional development, product training, and career pathing.
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks.

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