Technical Support Specialist

7 days ago

Singapur, Singapore DSM Full time

Job Title – Technical Support Specialist

Location – Global Opportunities

Job Model – Onsite and Remote

As a Technical Support Specialist at DSM, you will play a crucial role in providing exceptional technical support to our valued customers, sales teams, and customer service groups. Your responsibilities will include developing new application protocols for specific product needs, troubleshooting products, and designing and executing experimental protocols using basic knowledge of chemistry, lab techniques, equipment, and computer software. You will also be responsible for administering product training programs, supporting R&D initiatives, and driving technical publications and key opinion leader relationships.

Your Key Responsibilities

  • Provide technical support to customers, sales staff, and customer service groups, including on-site visits and troubleshooting sessions.
  • Develop new application protocols for specific product needs, including validation of new product matrices.
  • Develop and present technical presentations at industry meetings, seminars, and webinars.
  • Administer product training programs for products under your supervision.
  • Support new product introductions by supporting R&D through the design process, validation studies, beta site studies, and staff/customer training.
  • Drive technical publications in international journals and key opinion leader relationships.
  • Establish methods application development and experiment with local customer food matrices.
  • Provide technical presentations in customer workshops and conferences in the Asia region.
  • Required to be onsite during working hours for laboratory testing and maintenance of lab equipment according to ISO 9000.
  • Advise on and support safety risk assessment and new chemicals review documentation.

You Bring

  • Minimum Bachelor's degree in a related field (Chemistry, Biology, etc.).
  • Fresh graduates with internship lab experience are welcome to apply. 1-2 years of working experience is preferred.
  • Must have analytical skills with experience in troubleshooting.
  • Very good written and verbal communication skills.
  • Abilities: Ability to troubleshoot issues with products and services, effectively communicate with others regarding technical product and market issues, and keen awareness of product and technical performance issues.

We Bring

  • A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
  • A space to grow by encouraging and supporting curiosity and an open mindset.
  • A culture that prioritizes safety and well-being, both physically and mentally.
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
  • A space to grow by encouraging and supporting curiosity and an open mindset.
  • Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.

Equal Opportunities Commitment

DSM is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone with us.

DSM is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us, that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.

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