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Customer Experience Specialist

1 week ago

Singapore This is an IT support group Full time

At Marina Bay Sands, the Customer Experience Analytics & Process Improvement team is entrusted with the responsibility to work collaboratively with all operational units of the integrated resort and support them in continuously striving for operational excellence.

This is achieved through a razor-sharp focus on creating baseline measurements, service innovation, and data analytics. Key responsibilities include evaluating business processes, identifying areas for improvement, and delivering exceptional customer experiences.

The ideal candidate will possess strong analytical skills, a customer-focused mindset, and excellent communication and collaboration abilities. Prior experience in hospitality or customer-facing roles is highly desired.

  • Evaluate business processes and identify areas for improvement
  • Deliver exceptional customer experiences through service quality audits and feedback
  • Collaborate with internal stakeholders to drive process improvements and operational excellence