Customer Experience Specialist
5 days ago
The Customer Experience Specialist (CES) acts as primary support for Zgonic partner and our customers. The CES is responsible for providing timely and accurate support for our Zgonic clients through quote creation, order entry, product return, warranty claim processing, pricing, as well as some miscellaneous tasks. Their top function is to provide an amazing customer experience. The CES is expected to take ownership of their role and provide feedback to their leadership on areas of improvement.
Roles and Responsibilities
Prepare quote documents and pricing for sales rep(s)
Coordinate delivery of sample furniture to Architects and Designers
Liaise with clients on behalf of sales reps: quotes, samples and meeting requests
Coordinate with other departments to resolve customer's issues and questions
Help sales reps to coordinate logistics for large projects
Oversee onsite installation as needed
Demonstrate excellent time-management skills and the ability to work independently with departmental resources, policies and procedures
Skills & Qualifications
Organized, systematic multi-tasker; keen attention to detail; strong sense of urgency
Outstanding customer service skills; prior experience in like role a plus
Enthusiasm and strong self-motivation; excellent relationship building
Solution-focused problem solver; technical background a plus
Stellar written and verbal communication
Must be proficient in Microsoft Office Suite, specifically Outlook, Word, Excel, PPT Knowledge and use of CAD software and Salesforce is a plus
Language: English / Chines proficiency
Tell employers what skills you haveCustomer Service Skills
Outlook
Microsoft Office
Verbal Communication
Customer Experience
Ability To Work Independently
Customer Support
Customer Engagement
Architects
Attention to Detail
Warranty
Furniture
Customer Satisfaction
Customer Service
Pricing
CAD
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