Customer Experience Specialist
1 week ago
In this Role, you’ll get to:
• Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.
• Efficiently manage a large number of client inquiries professionally.
• Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.
• Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.
What you’ll Need to Succeed:
• Bachelor’s Degree in relevant majors.
• Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.
• Analytical thinking and high problem-solving skills.
• Ability to perform well in challenging situations and effectively manage stress.
Tell employers what skills you have
Microsoft Office
Customer Experience
Stress
Customer Support
Customer Information
Customer Engagement
Exceptional Customer Service
Written Communication
Attention to Detail
Transportation
Pressure
Customer Satisfaction
Customer Service
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