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Customer Experience Specialist

1 week ago


Singapore EWP Pte. Ltd. Full time

In this Role, you’ll get to:

  • Deliver exceptional customer service by promptly addressing inquiries from customers and partners through tickets, email, and live chat.
  • Efficiently manage a large number of client inquiries professionally.
  • Continually assess and suggest improvements to workflows, collaborating with Team Leaders or Managers as needed.
  • Maintain strict integrity and confidentiality standards, safeguarding customer information at all times.

What you’ll Need to Succeed:

  • Degree/Diploma in relevant majors.
  • Proficiency in written and spoken English to assist English-speaking customers and fluency in Mandarin to coordinate with stakeholders from different regions.
  • Analytical thinking and high problem-solving skills.
  • Ability to perform well in challenging situations and effectively manage stress.
  • Prefer with customer support experience in mobile application product or other software product.
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