Senior IT Support Specialist

2 months ago


Singapur, Singapore Société Générale Assurances Full time

Job Summary

Société Générale Assurances is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our traders, sales, and operations teams.

Key Responsibilities

  • Lead a team of support specialists to troubleshoot and resolve technical issues related to our global applications.
  • Provide in-depth analysis and clear communication to unblock and resolve IT-related issues for our business.
  • Act as a liaison between various teams, including infrastructure, development, and analysis, to resolve root causes of issues and outages.
  • Manage issue prioritization and work closely with 1st and 2nd level support and development teams to ensure timely resolution.
  • Conduct regular production reviews with stakeholders to ensure seamless operations.
  • Drive continuous team and process improvement, automation, and monitoring to enhance overall efficiency.
  • Ensure accountability and awareness of all risks within your scope of responsibilities.

Requirements

  • Minimum 5 years of experience in IT, preferably in technology solutions facing the front office in the banking industry (Associate level) or 10 years (VP level).
  • Prior experience in large-scale global application support and strong experience working with remote teams.
  • Ability to work under pressure with multiple deadlines and successfully organize and complete tasks with minimal supervision.
  • Technical analysis and problem-solving skills to overcome complex system issues.
  • Experience managing communications across business and technology stakeholders at various levels in a medium to large-scale enterprise.
  • Ability to work in a team environment and develop long-lasting relationships with all levels of management.
  • Strong written and verbal communication skills at a business writing level.
  • Functional knowledge in FX Cash and Option products.

Behavioral Skills

  • Client focus: Nurture long-term relationships with clients and internal partners.
  • Team Spirit: Open-minded and respectful, with the ability to listen and share expertise in an open mode.
  • Innovation: Support change and drive continuous improvement.
  • Responsibility: Constantly aware of risks and ensure accountability.
  • Commitment: Demonstrate consideration for others and prioritize their needs.


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