Senior IT Support Specialist
2 months ago
Job Summary
Société Générale Assurances is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our traders, sales, and operations teams.
Key Responsibilities
- Lead a team of support specialists to troubleshoot and resolve technical issues related to our global applications.
- Provide in-depth analysis and clear communication to unblock and resolve IT-related issues for our business.
- Act as a liaison between various teams, including infrastructure, development, and analysis, to resolve root causes of issues and outages.
- Manage issue prioritization and work closely with 1st and 2nd level support and development teams to ensure timely resolution.
- Conduct regular production reviews with stakeholders to ensure seamless operations.
- Drive continuous team and process improvement, automation, and monitoring to enhance overall efficiency.
- Ensure accountability and awareness of all risks within your scope of responsibilities.
Requirements
- Minimum 5 years of experience in IT, preferably in technology solutions facing the front office in the banking industry (Associate level) or 10 years (VP level).
- Prior experience in large-scale global application support and strong experience working with remote teams.
- Ability to work under pressure with multiple deadlines and successfully organize and complete tasks with minimal supervision.
- Technical analysis and problem-solving skills to overcome complex system issues.
- Experience managing communications across business and technology stakeholders at various levels in a medium to large-scale enterprise.
- Ability to work in a team environment and develop long-lasting relationships with all levels of management.
- Strong written and verbal communication skills at a business writing level.
- Functional knowledge in FX Cash and Option products.
Behavioral Skills
- Client focus: Nurture long-term relationships with clients and internal partners.
- Team Spirit: Open-minded and respectful, with the ability to listen and share expertise in an open mode.
- Innovation: Support change and drive continuous improvement.
- Responsibility: Constantly aware of risks and ensure accountability.
- Commitment: Demonstrate consideration for others and prioritize their needs.
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