Senior Treasury Support Specialist
2 months ago
At Kyriba, we're passionate about delivering exceptional support to our clients. As a Senior Treasury Support Specialist, you'll play a critical role in ensuring our clients receive the highest level of service.
Key Responsibilities:
- Analyze and resolve complex client issues, driving case metrics and client satisfaction to new heights.
- Provide expert guidance on treasury operations, cash management, and financial transactions, showcasing your knowledge and expertise.
- Collaborate with internal teams, including TechOps, Product, and developer teams, to facilitate case resolution and drive business growth.
- Develop and deliver training programs to support team members, sharing your expertise and promoting knowledge sharing.
- Lead regular client meetings, presenting KPIs and driving progress on high-priority items.
- Manage client relationships, driving added value and delivering premium support services.
- Proactively manage potential escalations, ensuring seamless client experiences.
Requirements:
- Bachelor's or graduate degree in Business, Finance, Accounting, or Computer Science, or relevant work experience.
- Over 3-5 years of experience in a support role, preferably in treasury operations or software support.
- Knowledge of treasury management systems, treasury operations, or portfolio management is a plus.
- Fluency in Japanese and/or Mandarin is a valuable asset.
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