Senior IT Support Specialist

23 hours ago


Singapur, Singapore United Overseas Bank Full time
About the Role

We are seeking a highly skilled and experienced IT professional to join our team as a Senior IT Support Specialist. In this role, you will be responsible for providing technical support and maintenance for our production systems, ensuring high availability and performance.

Key Responsibilities
  • Participate in incident information gathering, clarification, and analysis to evaluate impact and effort estimate and translate into a solution of a production issue.
  • Critical examination of requirements and understanding operations and systems.
  • Create and modify procedures to solve problems considering technical capacity and limitations.
  • Implementing solutions that align with the organization's business objectives.
  • Assisting in defining system scope and objectives; researching and fact-finding; analyzing business and user requirements for complex projects, and managing requirements to projects by conducting thorough testing of related applications.
  • Build and maintain repository for deliverables, methodologies, and production support documents
  • Analyze and route issues to proper teams and oversees issues and resolution to closure.
Requirements
  • Bachelor's Degree in Computer Science/Engineering.
  • Hands on experience in ALDON and technically proficient.
  • Experience in SilverLake banking system, preference is RBK/GTD.
  • Experience in AS400/iSeries database and operation system for at least 5 years.
  • Experience in system architecture and design.
  • Requires superior analytics and problem-solving skills. Must be attentive to details.
  • Ability to work in a fast-paced, team-oriented environment.
  • A strong & assertive communicator in speaking & writing
  • Experience in Mainframe/Credit Card industry (optional)
Preferred Qualifications
  • Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
  • Broad knowledge of hardware, software and programming;
Essential Technical Skills
  • Working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.


  • Singapur, Singapore OPUS IT Services Pte Ltd Full time

    Job OverviewAt OPUS IT Services Pte Ltd, we are seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users on their daily IT usage problems.Key ResponsibilitiesHandle and manage all calls escalated by the help deskProvide technical support to end-users...


  • Singapur, Singapore Capgemini Full time

    Job Summary:Capgemini is seeking a highly skilled Senior Production Support Specialist to spearhead the transformation of production operations. The ideal candidate will possess a strong drive, thriving in high-pressure environments, and will be responsible for managing and resolving system alerts, intricate user support tickets, and production incidents.Key...


  • Singapur, Singapore OPUS IT Services Pte Ltd Full time

    Job OverviewOPUS IT Services Pte Ltd is seeking a skilled Device Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support services for our computing devices.Key ResponsibilitiesPerform asset management of infrastructure and computing devicesProvide computer support services, including...


  • Singapur, Singapore Société Générale Assurances Full time

    Job SummarySociété Générale Assurances is seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support to our traders, sales, and operations teams.Key ResponsibilitiesLead a team of support specialists to troubleshoot and resolve technical issues...


  • Singapur, Singapore Kyriba Full time

    At Kyriba, we're passionate about delivering exceptional support to our clients. As a Senior Treasury Support Specialist, you'll play a critical role in ensuring our clients receive the highest level of service.Key Responsibilities:Analyze and resolve complex client issues, driving case metrics and client satisfaction to new heights.Provide expert guidance...


  • Singapur, Singapore Aon Full time

    About the RoleAon is a leading global professional services firm that helps organizations make better decisions and achieve their goals. As a Senior Broking Support Specialist, you will play a critical role in supporting the broking team in the negotiation and placement of Treaty reinsurance contracts.Key ResponsibilitiesPrepare and analyze Treaty data and...


  • Singapur, Singapore Khoo Teck Puat Hospital (KTPH) Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Nurse Specialist to join our team at Khoo Teck Puat Hospital (KTPH). As a Senior Nurse Specialist, you will be responsible for providing high-quality patient care in our specialist outpatient clinics.Key ResponsibilitiesProvide personalized and quality person-centered care to patients in...


  • Singapur, Singapore Kyriba Full time

    **About the Role**We are seeking a highly skilled and experienced Senior Customer Support Specialist to join our team at Kyriba. As a key member of our support team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and success with our software solutions.Key Responsibilities:Analyze and resolve complex...


  • Singapur, Singapore OPUS IT Services Pte Ltd Full time

    Job OverviewOPUS IT Services Pte Ltd is seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, resolving hardware and software issues, and ensuring seamless IT operations.Key ResponsibilitiesManage and resolve technical issues escalated by...


  • Singapur, Singapore Capgemini Full time

    Senior Production Operations SpecialistCapgemini is seeking a Senior Production Operations Specialist to spearhead the enhancement of our production workflows and product offerings. The successful candidate will excel in dynamic settings and demonstrate exceptional analytical capabilities. Key duties include overseeing system notifications, managing user...


  • Singapur, Singapore Capgemini Full time

    Senior Production Operations SpecialistCapgemini is seeking a Senior Production Operations Specialist to spearhead the evolution of our production operations by optimizing products and refining workflows. The successful candidate will excel in dynamic settings and demonstrate exceptional analytical abilities. Key responsibilities encompass overseeing system...


  • Singapur, Singapore Capgemini Full time

    Senior Production Operations SpecialistCapgemini is seeking a Senior Production Operations Specialist to spearhead the enhancement of our production operations by optimizing product performance and refining operational workflows. The successful candidate will excel in dynamic environments and demonstrate exceptional analytical capabilities. Key...


  • Singapur, Singapore SMRT Corporation Ltd Full time

    {"Job Title": "Senior Operations Specialist", "Job Summary": "We are seeking a highly skilled Senior Operations Specialist to join our Rail Operations Group at SMRT Corporation Ltd. As a Senior Operations Specialist, you will be responsible for providing support to all lines within the Rail Operations Group on updating various Controlled Documents such as...


  • Singapur, Singapore ITCAN Full time

    Job Overview:ITCAN is seeking a skilled Network Support Specialist to provide basic support on desktop, laptop, and computer systems running on Windows. The ideal candidate will have a strong understanding of desktop and software troubleshooting, as well as experience with Windows 7 and 10.Key Responsibilities:Provide technical support for desktop, laptop,...

  • IT Support Specialist

    2 weeks ago


    Singapur, Singapore U3 Full time

    Job Title: IT Support Specialist U3 Infotech, a leading IT Professional Services company in Singapore, is seeking an IT Support Specialist to provide technical assistance to users, resolve issues, and collaborate with the technology team to ensure seamless production support. About U3 Infotech Established in 2002, U3 Infotech has grown to become a prominent...


  • Singapur, Singapore Aon Full time

    Senior Treaty Reinsurance Support Specialist At Aon, we are dedicated to making significant decisions that enhance and protect the lives of individuals globally. Our team values collaboration and trust, embracing diversity and inclusivity while striving for the success of our colleagues and clients. Key Responsibilities: Prepare and evaluate Treaty...


  • Singapur, Singapore Aon Full time

    Senior Treaty Reinsurance Support Specialist At Aon, we are dedicated to making significant decisions that protect and improve the lives of individuals globally. Our team values collaboration and trust, embracing diversity and inclusivity while working towards the success of our colleagues and clients. Key Responsibilities: Prepare and evaluate...

  • IT Support Specialist

    2 weeks ago


    Singapur, Singapore U3 Full time

    Job Title: IT Support Specialist U3 Infotech, a leading IT Professional Services company in Singapore, is seeking an IT Support Specialist to provide technical assistance to users, resolve issues, and collaborate with the technology team to ensure seamless production support. About U3 Infotech Established in 2002, U3 Infotech has grown to become a prominent...


  • Singapur, Singapore Ninja Van Full time

    {"h1": "Senior Partnerships Specialist", "p": "At Ninja Van, we are revolutionizing the logistics industry with cutting-edge technology and operational concepts. As a Senior Partnerships Specialist, you will play a crucial role in fostering and maintaining strategic relationships with key partners, driving business growth and delivering exceptional customer...


  • Singapur, Singapore Careers@Gov Full time

    Job Title: Learning Support SpecialistAt Careers@Gov, we are seeking a highly skilled Learning Support Specialist to join our team. As a Learning Support Specialist, you will play a critical role in formulating, reviewing, and implementing policies and processes in specific functional areas.Key Responsibilities:Provide case counselling/management support to...