Senior Production Support Specialist

4 weeks ago


Singapur, Singapore United Overseas Bank Full time

About the Role

We are seeking a skilled Senior Production Support Specialist to join our team at United Overseas Bank. As a key member of our Group Technology and Operations department, you will be responsible for providing technical support and resolving production issues in a timely and efficient manner.

Key Responsibilities

  • Participate in incident information gathering, clarification, and analysis to evaluate impact and effort estimate.
  • Critically examine requirements and understand operations and systems.
  • Create and modify procedures to solve problems considering technical capacity and limitations.
  • Implement solutions that align with the organization's business objectives.
  • Assist in defining system scope and objectives; researching and fact-finding; analyzing business and user requirements for complex projects, and managing requirements to projects by conducting thorough testing of related applications.
  • Analyze and route issues to proper teams and oversee issues and resolution to closure.

Requirements

  • Bachelor's Degree in Computer Science/Engineering.
  • Hands-on experience in ALDON and technically proficient.
  • Experience in SilverLake banking system, preference is RBK/GTD.
  • Experience in AS400/iSeries database and operation system for at least 5 years.
  • Experience in system architecture and design.
  • Requires superior analytics and problem-solving skills. Must be attentive to details.
  • Ability to work in a fast-paced, team-oriented environment.
  • A strong & assertive communicator in speaking & writing.
  • Experience in Mainframe/Credit Card industry (optional).

Preferred Qualifications

  • Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
  • Broad knowledge of hardware, software and programming;

Essential Technical Skills

  • Working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.


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