Senior Production Support Specialist
4 weeks ago
About the Role
We are seeking a skilled Senior Production Support Specialist to join our team at United Overseas Bank. As a key member of our Group Technology and Operations department, you will be responsible for providing technical support and resolving production issues in a timely and efficient manner.
Key Responsibilities
- Participate in incident information gathering, clarification, and analysis to evaluate impact and effort estimate.
- Critically examine requirements and understand operations and systems.
- Create and modify procedures to solve problems considering technical capacity and limitations.
- Implement solutions that align with the organization's business objectives.
- Assist in defining system scope and objectives; researching and fact-finding; analyzing business and user requirements for complex projects, and managing requirements to projects by conducting thorough testing of related applications.
- Analyze and route issues to proper teams and oversee issues and resolution to closure.
Requirements
- Bachelor's Degree in Computer Science/Engineering.
- Hands-on experience in ALDON and technically proficient.
- Experience in SilverLake banking system, preference is RBK/GTD.
- Experience in AS400/iSeries database and operation system for at least 5 years.
- Experience in system architecture and design.
- Requires superior analytics and problem-solving skills. Must be attentive to details.
- Ability to work in a fast-paced, team-oriented environment.
- A strong & assertive communicator in speaking & writing.
- Experience in Mainframe/Credit Card industry (optional).
Preferred Qualifications
- Microsoft Certified Professional (MCP)/Microsoft Certified Technology Specialist (MCTS)
- Broad knowledge of hardware, software and programming;
Essential Technical Skills
- Working experience on OS/400 and RPG and COBOL programming; prior knowledge with Silverlake core retail banking application and banking knowledge will be added advantage.
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