Senior Production Support Specialist
6 days ago
We are seeking a highly skilled and experienced Production Support Specialist to join our team at United Overseas Bank. As a key member of our Group Technology and Operations department, you will be responsible for providing technical support and expertise to ensure the smooth operation of our production systems.
Key Responsibilities- Provide timely and effective support for production operational issues, including initial response, data gathering, tracking, and resolution.
- Investigate production issues and provide workarounds to users to move business forward, and share analysis with the L3 team for further investigation.
- Develop and maintain knowledge sharing in OpenShift containerized platform/deployment procedures.
- Support automated application health checks, housekeeping, file status checks, and inter-application checks.
- Manage and respond to users in a timely manner for reported production issues/clarification.
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up, and communication of problems to internal and external clients, technical resources, and executives.
- Implement continuous process improvement, including policy, procedures, and production monitoring.
- Help identify, coordinate, and implement initiatives/projects and activities that create efficiencies and optimize technical processing.
- Develop and maintain relationships with technical staff, end users, and clients.
- Evaluate alternative risks and solutions before taking action to provide timely resolution.
- Perform Disaster Recovery (DR) exercises for multiple applications across all countries on a yearly basis.
- Assist in bringing up all applicable services required after system maintenance/OS patching/DB patching activity.
- Ensure end-of-day batch processing is completed successfully for multiple applications across countries on a daily basis.
- Generate one-time reports as per user request/audit request.
- Minimum 8 years of hands-on experience in Java, J2EE, JMS, Swift, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Open Shift Platform (OCP), Splunk, Geneos.
- Hands-on experience in IT Operations/Production support L2/L3.
- Experience in ITIL process and tools like Control-M is a plus.
- Strong analytical & trouble shooting skills required.
- Experience in Disaster Recovery planning and test execution.
- Exhibits problem-solving skills and shows flexibility in supporting evolution in process, standards, and strategy.
- Experience working in financial services industry supporting mission-critical applications is a big plus.
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