Senior Executive, Customer Support Specialist

2 days ago


Singapur, Singapore ST Engineering Full time

Job Title: Senior Executive, Customer Support

Job Summary:

The Senior Executive, Customer Support will be responsible for leading and managing a team of customer support specialists to provide exceptional customer service and support to our customers. The ideal candidate will have a strong background in customer support, excellent communication and leadership skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Lead and manage a team of customer support specialists to provide exceptional customer service and support to our customers.
  • Develop and implement customer support strategies to improve customer satisfaction and loyalty.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Provide coaching and training to customer support specialists to improve their skills and knowledge.
  • Monitor and analyze customer feedback and metrics to identify areas for improvement.

Requirements:

  • Minimum 2 years of experience in customer support or a related field.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Ability to work collaboratively with cross-functional teams.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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