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Customer Support Specialist

2 months ago

Singapur, Singapore PitchBook Full time
About the Role

PitchBook is a dynamic and innovative company that is always looking forward. We are seeking a highly motivated and customer-focused Customer Support Specialist to join our Account Management & Customer Success team.

As a Customer Support Specialist, you will be responsible for providing direct customer support via phone, email, and chat to existing PitchBook clients. You will work collaboratively with the support team to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities
  • Respond to chat, phone, and email contacts from customers
  • Achieve contact volume and quality goals measured quarterly
  • Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
  • Work collaboratively with other support specialists to resolve customer questions and issues
  • Document the details of each interaction in Salesforce to easily research customer issues and inform product improvements
  • Partner with global teams to ensure continuous support availability during required business hours
  • Support the vision and values of the company through role modeling and encouraging desired behaviors
Requirements
  • Bachelor's degree or equivalent experience
  • 1 year of experience in a customer service role
  • Client-first attitude and enjoy engaging with customers
  • Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes
  • Prior experience with Salesforce or similar CRM preferred
  • Excellent verbal and written communication skills with a keen eye for detail
  • Business fluency in Japanese
What We Offer

PitchBook offers a comprehensive benefits package, including private medical insurance, additional medical wellness incentives, private life insurance, parental leave, education subsidies, robust training programs, and a generous allotment of vacation days, sick days, and volunteer days.

We believe in creating a positive and inclusive work environment that fosters growth, collaboration, and innovation. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.