Executive / Senior Executive, Customer Engagement Specialist

3 days ago


Singapur, Singapore Yamaha Music (Asia) Full time
Job Summary

We are seeking a highly skilled and experienced Executive / Senior Executive to join our team at Yamaha Music (Asia) as a Customer Engagement Specialist. The successful candidate will be responsible for managing the day-to-day operations of our music schools, including direct and satellite centers.

Key Responsibilities:
  • Administration: Oversee the administration of music schools, ensuring smooth operations and efficient management of resources.
  • School Fee Management: Monitor and control school fee payments, including accounts receivable and GIRO processes.
  • ERP Management: Update and maintain school management system records, including fees, course codes, and other relevant information.
  • General Office Support: Provide administrative support at our Head Office, ensuring seamless day-to-day operations.
  • Customer Engagement: Deliver exceptional customer service and engagement at our branches, including on-site support and activities.
  • Branch Support: Assist with branch-level activities, such as open houses, trial lessons, and other events.
  • Ad-Hoc Duties: Perform any additional duties or projects assigned by management.
Requirements:
  • Education: Minimum diploma in media marketing or a related field.
  • Experience: Related work experience in retail is an advantage.
  • Language Skills: Good command of spoken and written English is required.


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