Hotel Front Desk Associate

22 hours ago


Singapore SERENE LAND PTE LTD Full time

At SERENE LAND PTE LTD, we are seeking a highly skilled and dedicated Hotel Front Desk Associate to join our team. This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and ensuring a seamless guest experience.

About the Role

This role will be responsible for managing front desk operations, responding to guest inquiries, and resolving any issues that may arise. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work well under pressure.

Key Responsibilities
  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded;
  • Manage front desk operations, including checking-in and checking-out guests, handling room assignments, and resolving any issues that may arise;
  • Respond to guest inquiries in a timely and professional manner;
  • Maintain accurate records and reports, including guest feedback and complaints;
  • Collaborate with other departments to ensure seamless guest experience;
Requirements
  • Diploma in Hospitality or related field;
  • Minimum 1 year of experience in hotel front desk or related role;
  • Excellent communication and interpersonal skills;
  • Able to work effectively in a fast-paced environment;
  • Ability to maintain confidentiality and handle sensitive information;
What We Offer
  • A competitive salary of SGD 40,000 - SGD 55,000 per annum (based on experience);
  • Opportunities for career growth and development;
  • A dynamic and supportive work environment;
  • A comprehensive benefits package, including medical and dental insurance, as well as paid leave and holidays;

We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.



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