Hotel Front Desk Ambassador

2 days ago


Singapore HOTEL ROYAL LIMITED Full time
Job Summary:

As a Hotel Front Desk Ambassador at HOTEL ROYAL LIMITED, you will be responsible for providing exceptional guest service and ensuring that every stay is memorable. This role involves assisting guests with their luggage, directing them to the reception counter for check-in, and explaining hotel facilities. You will also be responsible for opening vehicle doors, counting luggage, and keeping the front driveway clear.

Key Responsibilities:
  • Provide excellent customer service by greeting guests warmly and offering assistance with luggage
  • Direct guests to the reception counter for check-in and explain hotel facilities
  • Open vehicle doors for incoming and outgoing guests/patrons
  • Count number of pieces of luggage received and confirm with the guests to ensure that no luggage is missing
  • Keep the front driveway clear at all times
  • Accompany guests to assigned rooms and explain hotel facilities
  • Inform and sell hotel facilities to guests
  • Upon check-out, carry luggage down to the Lobby and direct guests to the Front Office Cashiers
  • Deliver messages, parcels, faxes, etc., to guest rooms
  • Help keep the Lobby area clean at all times
  • Run errands and carry luggage for room changes
  • Lead and show guests to the location where they requested to go
  • Keep all luggage safe in an orderly manner and enter it into the luggage storage control sheet
  • Use security netting to secure large numbers of luggage for storage upon request
  • Hand any lost articles left in the Lobby to the Superior

Requirements:
  • Possess at least a GCE 'N' Level/Lower Secondary or equivalent
  • At least 1 year of experience in a related field
  • Able to communicate in English to handle guests and in work
  • Able to lift heavy and large items, e.g., handle luggage for guests
  • Positive working attitude and customer-centric
  • Able to work independently and as well as in a team
  • Able to work on three (3) rotating shifts jobs
  • Able to work 6 days a week including Saturdays, Sundays, and Public Holidays
  • Able to commence employment within a short notice period

Benefits:

The successful candidate can expect a competitive salary of SGD $2,500 - $3,000 per month.



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