Hotel Front Desk Associate

6 days ago


Singapore HOTEL YAN PTE. LTD. Full time

We are seeking a skilled Hotel Front Desk Associate to join our team at HOTEL YAN PTE. LTD.

About the Role

As a Hotel Front Desk Associate, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

You will be the first point of contact for our guests, handling check-in/check-out, answering calls, and addressing any concerns or queries they may have.

Responsibilities
  1. Familiarize yourself with our hotel's policies and procedures, including those related to guest safety and security.
  2. Ensure all guest rooms are adequately stocked with amenities and that any issues are promptly resolved.
  3. Provide excellent customer service, responding promptly to guest inquiries and resolving any issues in a professional and courteous manner.
  4. Maintain accurate records of guest interactions, including check-in/check-out times, room assignments, and any special requests or concerns.
  5. Work collaboratively with other departments to ensure seamless communication and effective problem-solving.
  6. Perform administrative tasks, such as data entry and record-keeping, as required.
Requirements

To be successful in this role, you will need:

  • Able to work rotating shifts, including weekends and public holidays.
  • Fluent English language skills, both written and verbal.
  • Pleasant disposition and excellent interpersonal skills.
  • Ability to work independently and as part of a team.
  • Basic computer skills, including proficiency in Microsoft Office Suite.
What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary range of SGD 25,000 - 35,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and supportive work environment.
  • The chance to work with a talented team of professionals who share your passion for delivering exceptional customer service.
About Us

HOTEL YAN PTE. LTD. is a leading hospitality company committed to delivering outstanding experiences for our guests. We value excellence, integrity, and teamwork, and we're looking for like-minded individuals to join our team.



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