Front Desk Coordinator

6 days ago

Singapore A HOTEL DESKER PTE. LTD. Full time

A HOTEL DESKER PTE. LTD.

Job Title: Front Office Executive

We are seeking a skilled and experienced Front Office Executive to join our team at A HOTEL DESKER PTE. LTD. As a key member of our front desk, you will be responsible for delivering exceptional customer service to hotel guests by managing check-in and check-out processes, handling reservations, and addressing guest inquiries.

Job Summary:

This is a full-time position that requires strong communication and interpersonal skills, proficiency in hotel management software, and the ability to multitask and work under pressure. If you have previous experience in a front office or customer service role in the hospitality industry, we encourage you to apply. On-the-job training will be provided for candidates with no related experience.

Responsibilities:

  • Manage check-in and check-out procedures efficiently, warmly welcome and greet all guests upon arrival.
  • Handle room reservations, cancellations, and modifications accurately, ensuring all guest information is recorded correctly in the hotel's system.
  • Address guest queries, concerns, and complaints promptly, provide information about hotel amenities, services, and local attractions.
  • Process payments, issue invoices, and maintain accurate billing records, handle cash transactions and ensure proper cash management.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
  • Maintain accurate records of room occupancy, guest profiles, and other relevant data.
  • Ensure adherence to hotel policies, procedures, and safety standards, maintain confidentiality of guest information.
  • Assist colleagues with tasks as needed to ensure smooth front desk operations.

Requirements:

  • Education: Minimum O level.
  • Experience: Previous experience in a front office or customer service role in the hospitality industry is an advantage.
  • Skills: Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.

Working Conditions:

This is a shift-based work position, including weekends and public holidays. The successful candidate will report directly to the Duty Manager.

About Us:

A HOTEL DESKER PTE. LTD. offers a competitive salary package and opportunities for professional growth and development. We are committed to providing excellent service to our guests and strive to create a positive and inclusive work environment for our employees.

Salary: S$35,000 - S$45,000 per annum, depending on experience.

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