Front Desk Associate

5 days ago


Singapore A HOTEL DESKER PTE. LTD. Full time
Job Description

A HOTEL DESKER PTE. LTD. is seeking a Front Office Executive to deliver exceptional customer service and manage front desk operations.

About the Role

This role requires maintaining a professional and welcoming environment at the front desk, ensuring a seamless guest experience. The ideal candidate will be fluent in English, well-versed with computer systems, and possess excellent communication and interpersonal skills.

Key Responsibilities:
  • Manage check-in and check-out procedures efficiently, warmly welcoming and greeting guests upon arrival.
  • Handle room reservations, cancellations, and modifications accurately, ensuring all guest information is recorded correctly in the hotel's system.
  • Address guest queries, concerns, and complaints promptly, providing information about hotel amenities, services, and local attractions.
  • Process payments, issue invoices, and maintain accurate billing records, handling cash transactions and ensuring proper cash management.
  • Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met in a timely manner.
  • Maintain accurate records of room occupancy, guest profiles, and other relevant data.
  • Ensure adherence to hotel policies, procedures, and safety standards, maintaining confidentiality of guest information.
  • Assist colleagues with tasks as needed to ensure smooth front desk operations.
Qualifications:
  • Min O level education.
  • Previous experience in a front office or customer service role in the hospitality industry is an advantage, although on-the-job training will be provided for candidates with no related experience.
  • Strong communication and interpersonal skills, proficiency in hotel management software, ability to multitask and work under pressure.
Working Conditions:

Shift-based work, including weekends and public holidays, reporting directly to the Duty Manager.

The salary range for this position is SGD $2500 - $3500 per month, depending on qualifications and experience. Only Singaporeans and Singapore PRs need apply.



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