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Customer Service Director

1 week ago

Singapore TDCX Full time

We're seeking an exceptional Customer Service Director to spearhead our East region operations. As a key member of our leadership team, you'll be responsible for driving business growth and delivering exceptional customer experiences across our contact centre network.

Key Responsibilities
  • Develop and implement strategic plans to drive business performance and achieve key objectives.
  • Lead high-performing teams to deliver outstanding customer satisfaction and quality outcomes.
  • Collaborate with cross-functional teams to identify opportunities for process improvement and implement change initiatives.
  • Maintain ultimate responsibility for team structure, recruiting, onboarding, and training.
Requirements
  • Minimum 5 years of experience in a senior leadership role within the contact centre industry.
  • Proven track record of driving business growth and improving operational efficiency.
  • Excellent leadership, communication, and interpersonal skills.
  • Solid understanding of customer-centric principles and quality frameworks.