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Customer Service Director

1 week ago

Singapore Ministry of Culture, Community and Youth (MCCY) Full time

We are seeking a Customer Service Director to lead the management of call centres, ground ambassadors, and customer service operations for the Culture Pass Unit.

This role involves developing and implementing customer service standards, overseeing the deployment of ground ambassadors, and monitoring customer service metrics to drive data-informed improvements.

Key responsibilities include:

  • Developing and maintaining high standards of customer service across all touchpoints
  • Refining FAQs, knowledge bases, and training materials to ensure accurate and consistent information is provided
  • Establishing customer feedback channels to capture public sentiments and improve service delivery
  • Ensuring seamless integration of customer service across call centre and ground operations