Customer Service Director

1 day ago


Singapore ORANGE BUSINESS SERVICES SINGAPORE PTE. LTD. Full time
Roles & Responsibilities
  • To have overall accountability for the quality of any insourced or outsourced services provided to multi-national customer measured against service level agreements
  • To ensure full compliance to customized / outsourced Service Management product definition
  • To be the customer's primary senior point of contact within Orange Business Services, for all escalated service & operational related issues
  • To lead management of customer service improvement plans in order to increase customer satisfaction.
  • To ensure adequate and timely reports which include measurements against customer SLA's on quality, change and performance of the services provided to the customer.
  • Overall ownership of maintaining customer information is current in the relevant databases and repositories.
  • To lead regular customer service review meetings at corporate & executive levels both with the customer & internal within Orange
  • Implement and lead a vendor management structure for outsourced Services for assigned customer
  • To assist in additional service management contract negotiation in parallel with Account Director & customer team where applicable.
  • To assist in Service Management RFP solutions and provide pre-sales presentations to customer when required
  • To maintain adequate knowledge of Orange products and services.
  • Interface with the customer at senior management level on a regular basis and conduct periodic executive service reviews.
  • To validate and maintain customer service level agreements for assigned customer where required.
  • To assist SM management team in developing service management revenue opportunities on new business.
  • To lead the post sales extended customer Service team both local and remote
  • Management of service management staff within sub region who are assigned to customer
  • To drive improvement plan to mitigate Orange financial impacts due to SLA failure or Major Customer Service disruption
Tell employers what skills you have

Microsoft Excel
Service Management
Customer Information
Presales
Service Level
Vendor Management
Sales Operations
Business Services
Audits
Accountability
Customer Satisfaction
Management Contract
Customer Service
Databases
Contract Negotiation

  • Singapore The GMP Group Full time

    The GMP Group is seeking a Customer Service Director to join our dynamic retail management team. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and driving sales growth.Key Responsibilities:Lead and motivate the retail team to deliver outstanding customer experiencesHandle...

  • Operations Director

    6 days ago


    Singapore TDCX Singapore Full time

    TDCX Singapore: Where Innovation Meets ExcellenceAbout the CompanyTDCX Singapore is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.Job DescriptionWe are seeking a highly motivated and experienced Operations Director - Customer...


  • Singapore SAFRA National Service Association Full time

    Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...


  • Singapore SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED Full time

    Roles & ResponsibilitiesAbout SCCFSCFormerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and...


  • Singapore SOUTH CENTRAL COMMUNITY FAMILY SERVICE CENTRE LIMITED Full time

    Roles & ResponsibilitiesAbout SCCFSCFormerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and...


  • Singapore HA HA BIN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...


  • Singapore LEAD GENERAL F&B MANAGEMENT CO. PTE. LTD. Full time

    Culinary Services DirectorWe are seeking an experienced Culinary Services Director to lead our culinary team. The ideal candidate will have a strong background in kitchen management, menu development, and food safety and hygiene practices.Main Responsibilities:- Develop and implement new menus and recipes to meet changing customer preferences.- Oversee...


  • Singapore SONY ELECTRONICS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking a dynamic and experienced Head of Customer Service to lead our operations across the Asia-Pacific (AP) region. Based in our Regional Headquarters in Singapore, the successful candidate will be responsible for overseeing customer service strategies, optimizing service delivery, and fostering talent development within the...


  • Singapore Public Service Division Full time

    What We OfferA dynamic and supportive work environment that encourages collaboration and innovation.Ongoing training and development opportunities to help you grow professionally and personally.A competitive salary and benefits package that reflects your value to our organization.


  • Singapore Public Service Division Full time

    Are you looking for a challenging role that allows you to make a real difference in the world? Do you have a passion for business development and a desire to work with leading multinational companies? If so, we want to hear from you!As a Director of Business Development, you will play a key role in developing and executing strategies that position Singapore...


  • Singapore Meta Full time

    Meta is seeking a highly skilled Network Services Director to lead our Edge and Network Services (ENS) Operations organization.The successful candidate will have 10+ years of experience partnering to translate performance issues into improvement plans with enterprise and service provider vendors.They should also possess a strong background in technical...


  • Singapore SINNOVA CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:· Daily communication and business support with customers · Communicate with bankers about customer account opening· Company system IT support· Other matters assigned by the supervisor· Prepare, maintain, and update corporate Secretarial related documents and files· Circulate corporate secretarial related...


  • Singapore DBS Bank Limited Full time

    Company OverviewDBS Bank Limited is a leading financial institution in Asia, committed to helping our customers achieve their financial goals. Our Group Technology and Operations (T&O) team enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people...


  • Singapore SINGAPORE SHOPPERS PARADISE Full time

    Roles & Responsibilities* Must have more than 10 years working experience in furniture installation.* With driving licence.* Rich experience in assembling complicated furniture such as workstation,cabinet,director table, system panel etc.* Rich experience and skills to solve problem during furniture installation.* Rich experience in E-commerce website...


  • Singapore SINGAPORE SHOPPERS PARADISE Full time

    Roles & Responsibilities* Must have more than 10 years working experience in furniture installation.* With driving licence.* Rich experience in assembling complicated furniture such as workstation,cabinet,director table, system panel etc.* Rich experience and skills to solve problem during furniture installation.* Rich experience in E-commerce website...


  • Singapore National University Health System Pte. Ltd. Full time

    Job OverviewThe National University Health System Pte. Ltd. is seeking a highly skilled and experienced professional to fill the role of Clinical Services Director. This position plays a crucial part in leading the development and implementation of work plans and initiatives within the organization.


  • Singapore THE TALENT PEOPLE PTE. LTD. Full time

    Roles & ResponsibilitiesEssential Responsibilities:Engage with assigned customers on all matters pertaining to the fulfilment of their PO requirements, Ensure customer contract pricings are loaded timely and accurately in ERP system and to report any issues immediately. Provide timely and accurate quotation and diligently follow-up with timely customers'...


  • Singapore Lenovo PCCW Solutions Full time

    Service Director, Service Transformation and GovernanceThe Service Director, Service Transformation and Governance is a key leadership role responsible for establishing, implementing, and maintaining a robust IT service governance framework, driving Service Delivery Transformation, and optimizing core IT processes across the organization. This role ensures...


  • Singapore Bistro Onethirtysix (Whampoa) Pte. Ltd. Full time

    We are a cosy bistro tucked away in a peaceful corner of Whampoa West.We pride ourselves on serving well-seasoned dishes with attention to detail. Our menus change seasonally to ensure we serve what our customers love most - fresh & delicious food.You'll find uncomplicated yet creative food here in Bistrone36.Our chefs are passionate about sourcing fresh...


  • Singapore SINGAPORE BIKEN PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Co-ordinatorDepartment: Customer Service DepartmentReports To: Head of Department / DirectorLocation: 38 Jalan Pemimpin #02-07 M38 Singapore 577178Employment Type: Full-TimeJob Summary:We are seeking a dedicated and friendly Customer Service Agent to join our team. In this role, you will be the face of our...