Customer Service Co-ordinator
4 weeks ago
Job Title: Customer Service Co-ordinator
Department: Customer Service Department
Reports To: Head of Department / Director
Location: 38 Jalan Pemimpin #02-07 M38 Singapore 577178
Employment Type: Full-Time
Job Summary:
We are seeking a dedicated and friendly Customer Service Agent to join our team. In this role, you will be the face of our company, assisting customers with their inquiries, resolving any issues, and ensuring a positive customer experience.
The ideal candidate will have excellent communication skills, problem-solving abilities, and a passion for delivering exceptional customer service.
Key Responsibilities:
· To answer incoming phone calls.
· Provide prompt and efficient responses to customer questions via phone, email, social media and chat.
· Address and resolve customer complaints or concerns in a professional and timely manner.
· Maintain a high level of company product knowledge to effectively answer customer queries
· Identify opportunities to upsell or cross-sell products and services to customers
· Collaborate with other team members and departments to ensure customer satisfaction.
· Follow company policies and procedures when handling customer requests and issues.
· Continuously strive to improve customer service skills and knowledge through training programs.
Qualifications and Skills:
· O'level, Diploma or any other relevant Trade Certification
· Previous experience in customer service or a related field is preferred.
· Excellent verbal and written communication skills, plus listening skills.
· Experience with Simplify software, excel and other customer service tools.
· Ability to multitask and prioritize tasks effectively in a fast-paced environment
· Strong problem-solving and decision-making abilities
· A positive and empathetic attitude toward customers.
· Knowledge of Air-Conditioning & Mechanical Ventilation system will be an advantage.
Working Conditions:
Office-based role
May require working outside standard hours to meet deadlines or address urgent issues.
Tell employers what skills you haveCustomer Service Skills
Product Knowledge
Ability to Multitask
Excellent Communication Skills
Listening Skills
Microsoft Office
Customer Experience
Social Media
Exceptional Customer Service
Excel
Customer Satisfaction
Microsoft Word
Customer Service
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