Operations Director

4 days ago


Singapore TDCX Singapore Full time

TDCX Singapore: Where Innovation Meets Excellence

About the Company

TDCX Singapore is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.

Job Description

We are seeking a highly motivated and experienced Operations Director - Customer Service to join our team in Singapore. As a key member of our leadership team, you will be responsible for driving customer satisfaction and loyalty through effective service delivery.

Key Responsibilities
  • Develop and implement strategic plans to improve customer experience and increase loyalty
  • Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS, and Contact Rate
  • Work with direct reports to find learnings from real-life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations
  • Maintain ultimate responsibility for team structure, recruiting, onboarding, and training by working with utmost leadership, direct reports, and other business partners
  • Use learnings from team members to identify opportunities and advocate for product improvements that support the team's strategy and the needs of the customer
Requirements

To succeed in this role, you will need:

  • A minimum of 5 years of working experience in a related field managing 30 seats and above
  • Excellent understanding of contact centre operations
  • Solid knowledge of customer satisfaction, Net Promoter Score, and quality programs
  • Organizational and time management skills
  • Effective facilitation skills in client and staff meetings
  • Excellent verbal and written communication skills in English


  • Singapore GD IDEAS CONSULTANCY PTE. LTD. Full time

    Job Description:As a key member of the GD IDEAS CONSULTANCY PTE. LTD. team, the Operational Director will oversee daily operations to ensure smooth service delivery and adherence to restaurant standards. This includes monitoring food quality, hygiene, and customer service standards, as well as ensuring compliance with local regulations, including health,...

  • Operations Director

    3 days ago


    Singapore Tan Tock Seng Hospital Full time

    Job SummaryThe Operations Director at Tan Tock Seng Hospital will oversee the development and implementation of strategic plans for the hospital's Total Workplace Safety and Health (TWSH) management system. This individual will assist in leading, developing, and implementing operational strategies to ensure a safe and healthy work environment.Key...

  • Operations Director

    7 days ago


    Singapore SHARK TEAM PTE. LTD. Full time

    Job Title: Operations DirectorSHARK TEAM PTE. LTD. is seeking an experienced Operations Director to oversee the daily operations of our business and drive efficiency and productivity.About Us:We are a dynamic organization with a passion for delivering exceptional results. As an Operations Director, you will play a key role in shaping our operational strategy...

  • Operations Director

    7 days ago


    Singapore AL AMAAN EATING HOUSE PTE. LTD. Full time

    AL AMAAN EATING HOUSE PTE. LTD. is seeking an experienced Operations Director to lead our team.ResponsibilitiesThe Operations Director will be responsible for:Leading and developing a department and its staff members.Providing oversight and direction to employees in accordance with company policies and procedures.Ensuring the health and safety of the...

  • Operations Director

    7 days ago


    Singapore Tan Tock Seng Hospital Full time

    Job DescriptionCompany Overview:Tan Tock Seng Hospital is a leading healthcare institution dedicated to providing excellent patient care and advancing medical knowledge.Job Summary:We are seeking an experienced and skilled Operations Director to lead our Total Workplace Safety and Health (TWSH) management system, ensuring a safe and healthy work environment...

  • Operations Director

    7 days ago


    Singapore Perennial Full time

    Job DescriptionWe are seeking a highly skilled and experienced Operations Director to join our team at Perennial. As an Operations Director, you will be responsible for ensuring the smooth operation of our daily activities, including conducting routine checks and monitoring the condition of our building. You will also oversee the maintenance of our sales...


  • Singapore RAHAMAH PTE. LTD. Full time

    **Director of Operations**We are seeking an exceptional Director of Operations to join our team at RAHAMAH PTE. LTD.The successful candidate will have a proven track record of delivering results in a fast-paced environment, with a strong focus on customer satisfaction and employee engagement.Oversee the overall operation of the organization, including...


  • Singapore This is an IT support group Full time

    This is an exciting opportunity for a Marketing Operations Director to join our dynamic IT support group. As a Marketing Operations Director, you will be responsible for overseeing the day-to-day operations of our marketing function and driving business growth through effective marketing strategies.Key ResponsibilitiesDeveloping and implementing marketing...

  • Operations Director

    3 days ago


    Singapore TRUST RECRUIT PTE. LTD. Full time

    We are looking for a highly experienced Operations Director to join our team at TRUST RECRUIT PTE. LTD.The successful candidate will have a proven track record in managing large-scale operations, including ACMV and BMS systems.Key responsibilities include managing a team of engineers and supervisors, analyzing and preparing project schedules, and ensuring...

  • Operations Director

    7 days ago


    Singapore This is an IT support group Full time

    Job SummaryWe are seeking an experienced and motivated professional to join our team as a Operations Director. The successful candidate will be responsible for overseeing the day-to-day operations of our attractions, ensuring smooth and efficient delivery of services to our guests.Main ResponsibilitiesAssist in developing and implementing Standard Operating...

  • Operations Director

    7 days ago


    Singapore Boilermaster Full time

    Job Description:At Boilermaster, we are seeking a skilled Operations Director to lead our QC and Operations Department. The ideal candidate will provide leadership and guidance to the team, ensuring alignment with company goals. Key responsibilities include developing operational strategies to enhance efficiency and productivity, monitoring day-to-day...

  • Operations Director

    4 days ago


    Singapore Talent Trader Group Pte Ltd Full time

    Job Overview:Talent Trader Group Pte Ltd is seeking a seasoned Operations Director to spearhead business growth and operational efficiency. As a key member of our leadership team, you will be responsible for driving business performance, optimizing resources, and implementing strategies to achieve company goals.Responsibilities:- Oversee and manage business...


  • Singapore Bvlgari Full time

    Job OverviewWe are seeking a highly skilled Retail Operations Director to join our team. This role will be responsible for driving operational efficiency in our stores and providing recommendations for process improvements.

  • Operations Director

    7 days ago


    Singapore LEXBUILD MOTORS PTE. LTD. Full time

    Job DescriptionAt LEXBUILD MOTORS PTE. LTD., we seek a highly skilled Operations Director to oversee the daily, weekly, and monthly work planning and monitoring of all workshops operation. This role requires effective management and motivation of a team of production workforce to ensure productive workshop operations (both internal & site depots). The ideal...


  • Singapore BYD Automotive Full time

    About the RoleWe are looking for a highly motivated and experienced Business Operations Director to join our team at BYD Automotive. As a Business Operations Director, you will be responsible for managing service provider performance, overseeing service quality management, and developing and managing business policies and marketing activities.Key...


  • Singapore Kim Yew Integrated Pte Ltd Full time

    Job Title: Maintenance Operations DirectorCompany Overview: We are a leading provider of facilities management services looking for an experienced director to oversee our maintenance operations.Salary: High salary package including good bonus and yearly increment.Job Description:The successful candidate will be responsible for developing and implementing...

  • Operations Director

    7 days ago


    Singapore AL MOKAIL PTE. LTD. Full time

    We are seeking a highly skilled and dedicated Operations Director to join our team at AL MOKAIL PTE. LTD.The ideal candidate will be responsible for managing the day-to-day activities of the office, ensuring that all tasks are completed efficiently and effectively.Key responsibilities include:Arranging meetings for staff membersProviding necessary official...

  • Operations Director

    3 days ago


    Singapore Koufu Pte Ltd Full time

    Job Description:The Operations Director is responsible for leading the operations team to achieve sales targets and overall performance of outlets. Key responsibilities include guiding Area Managers, maintaining smooth daily operations, and providing direction to the operation team according to company SOPs and operational workflows.Other key duties include...


  • Singapore Mapped Full time

    Job DescriptionWe are seeking an experienced Fulfillment Operations Director to join our team at Mapped, a leading F&B brand in Singapore. The ideal candidate will have 5-10 years of experience in fulfillment, logistics, inventory management, or warehouse operations in the F&B industry.


  • Singapore STRIEX HR SOLUTONS PTE. LTD. Full time

    Operations Director Job DescriptionThe Operations Director will play a key role in managing compliance, quality control, and quality assurance standards and specifications at STRIEX HR SOLUTIONS PTE. LTD.Key Skills:Three or more years of experience in logistics for wholesale distribution or retail supply chain.Four or more years of experience in project...