Director (Customer Service)

About UsThe Public Service Division is committed to inspiring a healthier Singapore. As a trusted partner of our citizens, we strive to deliver intuitive and personalised experiences that empower individuals to embrace holistic well-being.We engage our customers via online and offline touchpoints such as outreach through different settings including...

We are seeking a Customer Service Director to lead the management of call centres, ground ambassadors, and customer service operations for the Culture Pass Unit.This role involves developing and implementing customer service standards, overseeing the deployment of ground ambassadors, and monitoring customer service metrics to drive data-informed...

The GMP Group is seeking a Customer Service Director to join our dynamic retail management team. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer complaints, and driving sales growth.Key Responsibilities:Lead and motivate the retail team to deliver outstanding customer experiencesHandle...

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

About the Role:The Customer Service Director Lead will be responsible for leading our contact centre team in delivering exceptional customer experiences.This is an exciting opportunity for a seasoned professional to take charge of day-to-day operations, campaign planning, and quality assurance.Key Responsibilities:Manage day-to-day contact centre...

TDCX Singapore: Where Innovation Meets ExcellenceAbout the CompanyTDCX Singapore is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.Job DescriptionWe are seeking a highly motivated and experienced Operations Director - Customer...

Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...

Responsibilities Provide excellent customer service Manage customer complaints and ensure prompt resolution Maintain a strong understanding of our operation and service to effectively support customer inquiries and issues Prepare regular reports on customer service performance Respond to inquiries from parents/guardians regarding bus routes, schedules, and...

Roles & ResponsibilitiesAbout SCCFSCFormerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and...

Roles & ResponsibilitiesAbout SCCFSCFormerly known as Bukit Ho Swee Family Service Centre, South Central Community Family Service Centre (SCC) provides support to the low-income and vulnerable families in our community. While giving support to families who seek help in financial, social or relationship issues, we encourage community self-help and...

Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...

Culinary Services DirectorWe are seeking an experienced Culinary Services Director to lead our culinary team. The ideal candidate will have a strong background in kitchen management, menu development, and food safety and hygiene practices.Main Responsibilities:- Develop and implement new menus and recipes to meet changing customer preferences.- Oversee...

About This RoleThis is an exciting opportunity to join our team as a Technology Services Director.You will be responsible for providing leadership in delivery of IT services to support the implementation of business plans in terms of infrastructure stability and security, cost efficiency, and customer centricity.The selected candidate will be responsible for...

What We OfferA dynamic and supportive work environment that encourages collaboration and innovation.Ongoing training and development opportunities to help you grow professionally and personally.A competitive salary and benefits package that reflects your value to our organization.

Role Summary: We are looking for an experienced Customer Experience Director to lead our most valuable accounts in delivering exceptional customer experiences. This senior leadership role is accountable for accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation...

We are looking for a Customer Experience Director to lead our ecommerce efforts and drive business growth through exceptional customer experiences. As a seasoned professional, you will be responsible for developing and executing ecommerce strategies to improve customer satisfaction, boost conversion rates, and increase revenue.Key Areas of Focus:Develop and...

Job Overview:We are seeking an experienced professional to lead our corporate services team at WORLD WIDE IMMIGRATION SERVICE LLP. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facilities, including maintenance, security, and other essential services. Key responsibilities...

Are you looking for a challenging role that allows you to make a real difference in the world? Do you have a passion for business development and a desire to work with leading multinational companies? If so, we want to hear from you!As a Director of Business Development, you will play a key role in developing and executing strategies that position Singapore...

The Data Innovation and Protection Group (DIPG) is at the frontier of advancing Singapore’s artificial intelligence (AI) and data innovation aspirations through the responsible use of data and AI. As Architects of Singapore’s Digital Future (ASDF), our ambition is to establish Singapore as a trusted data hub by laying the strong foundation for...

Meta is seeking a highly skilled Network Services Director to lead our Edge and Network Services (ENS) Operations organization.The successful candidate will have 10+ years of experience partnering to translate performance issues into improvement plans with enterprise and service provider vendors.They should also possess a strong background in technical...