Technical Support Specialist

3 days ago


Singapore Citi Full time
About the Role

The Applications Support Senior Analyst position at Citi is a key role that requires expertise in technical and business support. The ideal candidate will have 5-8 years of experience in an Application Support role, with a strong understanding of programming languages and willingness to learn.

Responsibilities
  • Provide technical and business support for users of FX Tech Applications, including quick resolutions to app issues, stability, efficiency, and effectiveness improvements.
  • Maintain application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manage, maintain, and support applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.
  • Perform same day risk reconciliations.
  • Develop and maintain technical support documentation.
Key Qualifications
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
  • Effective written and verbal communications, including the ability to explain technical issues in simple terms that non-IT staff can understand.
  • Demonstrated analytical skills.
  • Issue tracking, monitoring, and reporting using tools.
  • Knowledge/experience of problem Management Tools.
Bachelor's/University Technology degree or equivalent experience required.

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