IT Technical Support Specialist

5 days ago


Singapore OFFICE SECRETARIES PTE. LTD. Full time

Our client, an industry leader in smart card technology, located at Raffles Place has immediate vacancies for IT Technical Support Specialist (Permanent position, Salary Range : S$48K to S$75K per year)

**Position Overview:
**Responsibilities:
- Interact daily with customers in order to identify, document and resolve customer issues.
- Provide timely, reliable and professional service.
- Interact with various functional departments to provide timely and accurate solutions to end customers.
- Develop policies and procedures to help strengthen the business.

**Basic Qualifications:
- Fluency in English
- University degree, College Diploma, and/or relevant background in a technical field
- General knowledge of Enterprise Security.
- Working knowledge of the Microsoft and/or Linux based operating systems.
- Strong analytical, troubleshooting, organizational, and problem solving skills.
- Proven ability to provide exceptional customer service and adapt quickly to new challenges in a fast-paced environment.
- Ability to work in a collaborative team environment.
- Excellent English language communication skills, speaking, listening, writing, and reading.

**Preferred Qualifications:
- 1 Year experience working for an IT Help Desk or Call Center.
- Knowledge of - PKI, authentication, single sign-on, identity management, fraud detection or access control products.
- Databases (e.g., Oracle), and LDAP directories (e.g., Active Directory, Sun One Directory Server).
- Experience with virtualization software knowledge, such as, VMWare ESX server.
- Experience with Salesforce, RemedyForce or other CRM (Customer relationship management) an asset.
- Proficiency in other languages will be a strong asset.
- Knowledge of ITIL methodology and implementation.
- Java and C++ programming languages an asset.

**HOW TO APPLY:
Interested applicants, please submit your updated resume & a recent photo in MS Word format to:



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