Technical Customer Support Specialist

4 days ago


Singapore TYRADS Full time

**Job Title**: Technical Customer Support Specialist

**Location**: Remote

**Overview**: The Technical Customer Support Specialist at TyrAds is responsible for delivering top-tier technical support to publishers, advertisers, and end-users using our offerwall platform. This role involves troubleshooting SDK integration issues, analyzing data to resolve discrepancies, and enhancing customer satisfaction by leveraging technical expertise and customer-centric solutions. You will be key to ensuring the seamless integration and operation of our offerwall across client and internal products.

**Key Responsibilities**:
**Customer Support and Issue Resolution**:

- Investigate and resolve issues related to SDK/S2S and API integrations, including reward tracking discrepancies and data issues (e.g., impressions, clicks, conversions).

**Data Analysis and Reporting**:

- Analyze data to troubleshoot user engagement, fraud rejections, and reward fulfillment discrepancies.
- Use reporting tools (e.g., SQL, Tableau, Google Analytics) to deliver insights on support metrics and performance.
- Monitor and analyze data to identify trends, issues, and optimization opportunities.

**Incident and Ticket Management**:

- Manage, track, and prioritize support tickets, ensuring timely resolution and effective communication with customers.
- Collaborate with internal engineering teams to escalate complex issues and keep stakeholders informed.

**Customer Success and Proactive Support**:

- Work closely with account managers and customer success teams to ensure customer satisfaction and proactively identify potential issues.
- Provide technical suggestions to improve campaign performance and user engagement.
- Assist the monetization and CSS teams by analyzing data to optimize user behavior and revenue generation.

**Cross-Functional Collaboration**:

- Partner with product, engineering, and business development teams to contribute to platform improvements and ensure smooth feature rollouts.
- Participate in beta testing of new SDK versions and provide feedback for improvements.

**Documentation and Training**:

- Develop and maintain technical documentation, user guides, and FAQs for internal and external use.
- Create tutorials and webinars to support SDK integration and platform optimization.

**Required Skills and Qualifications**:

- **Education**: Bachelor’s degree in Computer Science, Information Technology, Data Analytics, or a related field, or equivalent work experience.
- **Technical Proficiency**:

- Experience troubleshooting technical issues on iOS and Android platforms.
- Familiarity with web technologies (HTML, JavaScript) and database querying (SQL).
- Understanding of digital advertising concepts, including impression tracking and conversion metrics.
- **Data Analysis**: Experience with analytics tools (e.g., Google Analytics, Mixpanel, Tableau) and large dataset analysis for performance optimization.
- **Problem-Solving Skills**: Strong problem-solving abilities, particularly in diagnosing SDK integration and data-related issues.
- **Communication Skills**: Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical customers.
- **Customer-Centric Approach**: Patience, empathy, and a proactive mindset for resolving technical challenges.

**Preferred Experience**:

- 2-3 years in a technical support role, preferably with SDK integration or digital advertising focus.
- Familiarity with offerwall platforms or reward-based advertising
- Experience with data visualization tools like Tableau or Power BI.

**Work Environment**:

- Remote work options with flexible hours to accommodate global customer support needs.
- May require occasional on-call or shift work.



  • Singapore PRISM Full time

    As a technical support specialist provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. Specialists generally deal directly with the team and must effectively communicate answers in a way they can understand. **Job description**: - Handling electronic display (monitors and TV)...


  • Singapore BIMAGE CONSULTING PTE. LTD. Full time

    We are looking for a proactive and customer-focused **Customer IT Support Specialist**to join our team. In this role, you will serve as the first point of contact for software-related inquiries, troubleshoot technical issues, and ensure customers have a seamless experience using the products. **Key Responsibilities**: - Diagnose and resolve technical...


  • Singapore SUPERMETRICS SINGAPORE PTE. LTD. Full time

    Do you get kicks out of digging into tech problems and saving customers' days in the process? Awesome! We're looking for a detective like you to join our tech support. ‍ We’re looking for a **Technical Support Specialist **to join our small but mighty support team in Singapore! **You will make an impact by ** Our products are incredibly powerful tools...


  • Singapore PRISM+ Full time

    We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills. As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and...


  • Singapore IM3 RESOURCE PTE. LTD. Full time

    **Job Description of Technical Support Specialist**: - User account management - Applications support and troubleshooting - Schedule and manage installations, preventive maintenance, repairs of IT hardware - To work with team, vendors, user and peers to resolve any issues. - Demonstrates technical skill competence - Maintain excellent client relationships -...


  • Singapore Singapore Full time

    We are looking for a technical support specialist with excellent communication, interpersonal and diagnostic skills. As a technical support specialist, you will provide technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems. **Responsibilities**: Responsible for day-to-day...


  • Singapore HarbourVest Partners Full time

    Job Description Summary Technical Support Specialist - Job Description For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative,...


  • Singapore IRMA INSIGHTS PTE. LTD. Full time

    **Responsibilities**: 1. Provide first-level contact and convey resolutions to customer issues. 3. Walk customers through the problem-solving process, step-by-step. 4. Install, modify, and repair computer hardware and software. 5. Identify and escalate priority issues per client specifications. 6. Redirect problems to appropriate resource or escalate to...


  • Singapore INFORM SOFTWARE PTE. LTD. Full time

    **What you can move with us**: - With your expertise, your primary responsibilities will be to provide technical support to our customers during the implementation, installation, and configuration phases. This includes customer support for the use and maintenance of our Industry 4.0 software product family. Together with your colleagues in a...


  • Singapore ZAGRO SINGAPORE PTE LTD Full time

    Zagro is a Singapore main board public-listed company, strong in heritage and very experienced in providing Agrisolutions to farmers in agriculture and animal husbandry. It manufactures and distributes a wide range of nutrition and protection products for animal health and crop care. In line with our aggressive growth, we are now looking for an energetic,...


  • Singapore This is an IT support group Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have strong technical skills in troubleshooting issues related to IT products and at least 1 year of experience with end-user support.Provide technical support to end users on Desktops, Laptops, Printers, and Smartphones.Troubleshoot hardware-related...


  • Singapore Equativ Full time

    \uD83D\uDC6B **About the team** Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex...


  • Singapore OFFICE SECRETARIES PTE. LTD. Full time

    Our client, an industry leader in smart card technology, located at Raffles Place has immediate vacancies for IT Technical Support Specialist (Permanent position, Salary Range : S$48K to S$75K per year) **Position Overview: **Responsibilities: - Interact daily with customers in order to identify, document and resolve customer issues. - Provide timely,...


  • Singapore DUETTO ASIA PRIVATE LIMITED Full time

    **OUR COMPANY** In Technical Support, our vision is to delight customers with speedy responses. As a Support Specialist you are responsible for support cases for our customers. The team adheres to a touch-and-hold Support model operating from a single global queue. The breadth of product knowledge that you will obtain in this role is unsurpassed. While you...


  • Singapore TRAACKR Full time

    Company Description Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands which have all made...


  • Singapore HUBSPOT ASIA PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Customer Support Specialist you will provide a helping hand to our Customers who are growing their business with HubSpot.Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how HubSpot works.In this role, you'll get...


  • Singapore Experis Full time

    Position Title: Technical Support Specialist Location: CBD JOB PURPOSE: - The role is primarily focussed on ensuring staff in Singapore's head office have access to a modern and reliable IT platform. The Technical Support Specialist is part of the Technology Services team and is a focal point for staff on all IT related matters. The Technical Support...


  • Singapore Adyen Full time

    **This is Adyen** Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique challenges and we solve those as a team. And together, we deliver...


  • Singapore Lokalise Full time

    **A tech scale-up with big plans!** Founded in 2017, Lokalise has hired 200+ people across 41 countries (and counting!), raised $50m of series B funding, and brought on-board customers such as Revolut, Miro, Starbucks, and Mastercard to name but a few. Not bad, eh? **What we do** Businesses like Hyundai use our localisation platform to bring developers,...


  • Singapore Johnson & Johnson Full time

    Johnson & Johnson is currently seeking a Technical Specialist to join our DePuy Synthes team located in Ascent, Singapore. DePuy Synthes is the largest, most innovative and comprehensive orthopaedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of products, services and programs in the areas of joint...