Technical Support Specialist, Product

1 week ago


Singapore Adyen Full time

**This is Adyen**

Adyen is the payments platform of choice for the world's leading companies, delivering frictionless payments across online, mobile, and in-store channels. Our team members are motivated individuals that help each other do remarkable things every day. We face unique challenges and we solve those as a team. And together, we deliver innovative and ethical solutions that transform the way the world pays.

**Technical Support Specialist, Product**

Adyen is looking for a Technical Support Specialist in Singapore to strengthen our growth in South-East Asia. The cool thing is that you're directly working with our amazing merchants and their technical teams. Changes you make for them directly impact their ability to take payments and further grow their - and our own - business. In order to do this, you will be working closely with multiple different internal teams, such as Sales, Account Management and Product Development. No prior Payment or Fintech experience needed.

**What you'll do**
- Provide our customers all the help and instruments they need to take payments anywhere throughout the world successfully
- Be a key source of knowledge on specific Adyen products and APIs, and industry-standard integration methods and best practices
- Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience
- You enjoy working with multidisciplinary teams within the organization such as product, development, implementations and on-call - platform monitoring teams.
- Serve as a feedback loop for the support organization, gathering merchant's feedback, evaluating their needs, and communicating these to product and management personnel
- Helps scale Adyen Global Offerings by maintaining documentation and other relevant materials as reference for both internal and external usage.

**Who you are**
- You love to provide technical assistance to merchants
- You have an affinity for or a strong interest in technical processes
- You make quick, informed decisions under pressure and prioritize appropriately based on urgency, necessity, and internal and external requests
- You're creative and innovative, have strong problem-solving capabilities, and quickly adapt to new processes and procedures while dealing with many varied technical requests
- You take personal responsibility for tasks, and you enjoy working independently
- You're proactive and use your initiative
- You can integrate seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences).

**Our Diversity, Equity, and Inclusion commitments**

Our unobvious approach is a product of our diverse perspectives. This diversity of backgrounds, cultures, and perspectives is essential in helping us maintain our momentum. Our business and technical challenges are unique, we need as many different voices as possible to solve them - voices like yours. So no matter where you're from, who you love, or what you believe in, we welcome you to be your true self at Adyen.



  • Singapore PRISM+ Full time

    We are looking for a Technical Support Product Specialist with excellent communication and diagnostic skills. As a technical support product specialist, you will required to perform the thorough product testing and evaluation, provide technical support, advice, and to provide solutions to consumers and businesses in regards to technical, hardware, and...


  • Singapore This is an IT support group Full time

    As a Technical Support Specialist with our IT support group, you will be the face of our organization for technical assistance.This role requires a hands-on approach to diagnosing and resolving technical issues while maintaining strong relationships with our valued customers.Key Responsibilities:Support Provision:Provide timely support to customers,...


  • Singapore This is an IT support group Full time

    About the JobJob OverviewThis role involves providing first line technical support for emergency cases and planned services by email or phone to our global marine customers and sales companies.Key ResponsibilitiesRemote trouble shooting, identification and analysis of the problemActs as a technical planner for trouble-shooting tasks in coordination with the...


  • Singapore This is an IT support group Full time

    **Job Description:**We are an IT support group seeking a highly skilled and dedicated individual to join our team as a Technical Support Specialist. In this role, you will be responsible for providing front-line technical support to customers via telephone and email.Key Responsibilities:Manage customer requests and enquiries in a professional and timely...


  • Singapore ALPHATRON MARINE SYSTEMS PTE. LTD. Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist at Alphatron Marine Systems Pte. Ltd. will provide technical support for IT trouble shooting, escalating issues to the relevant parties. Key responsibilities include:Managing sales processes and fulfillment, including hardware, airtime, and solution management.Liaising with the supply...


  • Singapore VA INSIGHT SOFTWARE PTE. LTD. Full time

    The Product Support Specialist provides both technical and non-technical product-related support for customers and partners. The Specialist will assume ownership of support cases through the JIRA Service Desk and will follow through until the case has been closed or escalated to the development team for further investigation. Advanced product knowledge...


  • Singapore YT AUTOMATION SINGAPORE PTE. LTD. Full time

    Job Description:YT AUTOMATION SINGAPORE PTE. LTD. is seeking a highly skilled Technical Support Specialist for Automation Products. This role will be responsible for providing technical sales support and product application assistance to customers in Singapore, Malaysia, and Indonesia.The ideal candidate will have excellent analytical skills, with the...


  • Singapore Getz Group Pte Ltd Full time

    **Product Technical Specialist** The Position: Product Technical Specialist (5 days work week) Getz Group is a leading digital solution company specializing in Fintech and Food tech services with 10 years of experience across thousands of F&B businesses specializing in the following omni-channel services: - Contactless Dine-in - Citywide Delivery -...


  • Singapore GMP TECHNOLOGIES (S) PTE LTD Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for providing on-site and off-site technical support to ensure that our services meet the required standards.About the Role:This is an exciting opportunity for a highly motivated and experienced individual to work with our product team to...


  • Singapore HR Exchange Pte Ltd Full time

    Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our team at HR Exchange Pte Ltd. The ideal candidate will possess excellent technical knowledge and be proficient in Microsoft Office, AutoCAD, and BIM software.The successful candidate will prepare and submit technical proposals, review specifications, and attend site...


  • Singapore This is an IT support group Full time

    Sound made by Sennheiser - For more than 75 years, we are among the world's leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage. For us, the audio industry...


  • Singapore Meta Full time

    Meta is seeking a highly skilled Technical Support Specialist to play a key role in providing technical support to Meta's partners and clients globally.You will work closely with other regional offices and partnership teams to support a broad range of partners across the globe to integrate Meta's Business Products into their offering.This role involves...


  • Singapore HR Exchange Pte Ltd Full time

    Job DescriptionWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at HR Exchange Pte Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to clients across various projects.Key Responsibilities:Prepare and submit tender & project technical proposal, compliance...


  • Singapore Talent Trader Group Pte Ltd Full time

    Job DescriptionFiltration and Separation Technical Expertise Required.Talent Trader Group Pte Ltd is seeking a highly skilled Technical Product Specialist to join our team. In this role, you will be responsible for providing expert technical advice and support on filtration and separation products and solutions. Responsibilities:• Conduct product...


  • Singapore This is an IT support group Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for monitoring and maintaining our clients' networks, servers, application software, and hardware systems while providing technical support to onsite and remotely.


  • Singapore BAI GONG PREMIUM CLUB PRIVATE LIMITED Full time

    Job DescriptionThe Technical Production Specialist is responsible for overseeing the technical aspects of live performances on the club stage, ensuring a seamless and engaging experience for patrons. Key responsibilities include coordinating lighting, sound, and stage set-up, as well as managing performance scheduling and safety...


  • Singapore SUPERMETRICS SINGAPORE PTE. LTD. Full time

    Do you get kicks out of digging into tech problems and saving customers' days in the process? Awesome! We're looking for a detective like you to join our tech support. ‍ We’re looking for a **Technical Support Specialist **to join our small but mighty support team in Singapore! **You will make an impact by ** Our products are incredibly powerful tools...


  • Singapore RAH TECH PTE. LTD. Full time

    About the Role:We are looking for a Technical Support Specialist to join our team at RAH TECH PTE. LTD. As a Technical Support Specialist, you will be responsible for providing technical support and advice to end-users on system-related issues or queries. You will also be involved in hands-on technical troubleshooting and performing...


  • Singapore This is an IT support group Full time

    Job DescriptionWe are seeking a skilled IT Support Specialist to join our team. The ideal candidate will have strong technical skills in troubleshooting issues related to IT products and at least 1 year of experience with end-user support.Provide technical support to end users on Desktops, Laptops, Printers, and Smartphones.Troubleshoot hardware-related...


  • Singapore Charterhouse Asia Full time

    We are seeking a highly skilled Production Support Specialist to join our team at Charterhouse Asia. As an Application Support Engineer, you will be responsible for providing Level 2 technical support for our Java-based applications.The successful candidate will have a strong background in Java development and excellent analytical skills. You will be...