
Product Support Specialist
2 weeks ago
The Product Support Specialist provides both technical and non-technical product-related support for
customers and partners. The Specialist will assume ownership of support cases through the JIRA Service
Desk and will follow through until the case has been closed or escalated to the development team for further investigation.
Advanced product knowledge and good problem-solving skills are required for this position. Skill such as code tracing to pinpoint the bug and reading of error log is highly desirable.
The specialist may collaborate with our testing partner, Testlio, to keep track of the status of the test cases and ensure the test plans are up to date for features.
Key Responsiblities:
- Take appropriate steps to bring any open support cases to resolution in a timely manner.
- Collaborate with test partners to manage the test cases and test plan.
- Exhibits initiative, takes ownership of tasks and follows through to the very end.
- Team player in an agile environment.
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