Senior Technical Support Specialist
2 weeks ago
Salling Search is recruiting for an experienced Senior Technical Support Specialist for a European Maritime Software company in Singapore.
Responsibilities
- Provide 1st and 2nd line technical support for the company's software and services via phone and email.
- Collaborate with global teams for efficient technical support services.
- Contribute to internal projects and special deliveries.
- Prioritize Customer Success as the core objective.
Requirements
- Enthusiasm for technology and a strong passion for customer satisfaction.
- Fundamental knowledge and troubleshooting skills in networking, operating systems, hardware, and email protocols.
- Exceptional analytical and problem-solving abilities.
- Effective decision-making skills, both individually and within a team.
- Excellent communication skills in both English and Norwegian (oral and written).
- Proactive, self-motivated, and eager to learn.
- Ability to go the extra mile in a dynamic work environment.
Qualifications
- Bachelor's/Masters Degree in relevant IT fields or equivalent experience.
- Previous experience in customer-facing technical support.
- Proficient in troubleshooting networking, operating systems, hardware, and email protocols.
- Familiarity with maritime satellite communication and the shipping industry.
Microsoft Excel
Ability To Work Independently
Recruiting
Office Management
Administration
Payroll
Office Administration
Adaptability
Compliance
Freight
Tax Compliance
Human Resources
Shipping
Facilities Management
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