Technical Support Engineer

2 days ago


Singapore This is an IT support group Full time
About the Role

This is an IT support group looking for a skilled Product Support Specialist to join our team.



Key Responsibilities:
  • Diagnose and troubleshoot usage and technical issues with our cloud-based SaaS platform.
  • Investigate, triage, and resolve tickets that flow into the help desk queue.
  • Solve high-priority and/or complex issues directly or engage the appropriate resources to provide accurate, timely resolutions while maintaining client satisfaction.


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