Senior Technical Support Engineer
2 weeks ago
Responsibilities
- Acts as an intermediary between customer and factory. Ensures the implementation of CIP, BKM's, Safety Notices, and retrofits; and communicates performance/reliability issues.
- Provides Alpha Site Support to Engineering. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design in house on an engineering tool.
- Provides Beta Site Support. Specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
- Provides system support for engineering systems in reliability and/or applications lab.
- Provides engineering relief by working assigned projects in conjunction with vendors, customers and engineering owner. Act as a mentor for junior levels engineers.
- Provide as a contact point within the factory and/or customers to call upon.
- Resolves customer problems, complaints and issues utilizing appropriate internal and external resources.
- Makes presentations at the engineering and management level to customers on system upgrades, support plans, technical demonstrations.
- Creates technical publications and reviews documents covering technical improvements.
- Assists field service engineers and customers with on-site training when necessary.
- Develops and presents financial analysis on retrofits, warranty costs, etc., Works with spares to help set initial stocking levels.
- May perform other duties as assigned.
Job Specific Knowledge
- Prior knowledge and experience of semiconductor front-end equipment, either as an OEM or End-User
Qualifications
Skills
- Strictly open to SINGAPOREAN/SPR due to no quota.
- Exceptional communication skills.
- Capability to quickly grasp semiconductor front end equipment
- Ability to travel 15%- 30% of the time
Education
INCUMBENTS TYPICALLY WILL HAVE THE FOLLOWING REQUIREMENTS:
- B.S. Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, and 5-7 years engineering experience working with Plasma Etch, PVD, CVD, or related, or equivalent.
Technical Demonstrations
Field Service
Factory
Troubleshooting
Hardware
Reliability
Warranty
Financial Analysis
Software Design
Publications
Electrical Engineering
Chemical Engineering
Mechanical Engineering
Calibration
PVD
Technical Support
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