Technical Support Specialist
4 days ago
Job Summary
We are seeking a skilled technical support specialist to provide on-site technical assistance to our Singapore customers. The successful candidate will be responsible for planning and executing corrective and preventive action visits, providing expert technical support, and ensuring customer satisfaction.
Key Responsibilities:
- Plan and execute site visits for Sysmex's Singapore customers to resolve equipment issues
- Provide timely and effective technical support to local customers as needed
- Adhere to procedures and processes to ensure departmental KPIs are met
- Report issues and customer feedback to the supervisor or regional support team
- Manage key accounts assigned by the team leader
- Maintain spare parts inventory at own location to support local operations
- Provide 24-hour standby support for local customers on a rotational basis
- Perform other tasks as requested by the team leader
Requirements:
- Bachelor's degree in Biomedical/ Mechatronic/ Electronics Engineering or equivalent
- Minimum 3-5 years of relevant field service experience in In Vitro Diagnostics or medical devices
- Experience in handling Hematology, Coagulation, Urinalysis products is an added advantage
- Preferably with experience in handling medical devices including troubleshooting and servicing
- Proficient in PC usage and able to provide technical support for IT products
- Excellent communication, problem-solving, and decision-making skills
- Strong analytical and troubleshooting abilities with the capacity to communicate complex technical content in a clear manner
- Professional conduct with strong interpersonal skills and customer focus
- Positive working attitude with a sense of urgency and result-oriented
- Able to work independently as well as part of an effective team
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