Support Specialist

7 days ago

Singapore ST. JOSEPH'S INSTITUTION INTERNATIONAL LTD. Full time
Roles & Responsibilities

St Joseph's Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as:

Support Specialist

The support specialist is a generalist role responsible for providing day-to-day, first-line support to school's laptops, PCs, printers, school audio visual and related peripherals. This support is essential to ensuring that the school ICT operations run smoothly so that the school has the best environment for supporting teaching and learning. Some of the more important tasks of the support specialist include:

1. Manning the helpdesk system to provide support to staff and students

2. Provisioning and de-provisioning of new staff and students into the school systems

3. Ensuring school ICT assets are in optimal working condition

4. Providing ICT support to school events

Responsibilities

  • Working under the guidance of the Lead Support Specialist to provide an effective ICT support service for all staff and students
  • Provisioning, maintaining and supporting laptops, mobile devices, audio visual and peripherals used for supporting teaching and learning within the school
  • Providing day-to-day first level support to staff and students with regards to user accounts, email passwords, hardware and software issues, installs, etc
  • Providing technical first-level support of classroom and office devices and peripherals such as AV, Basic troubleshooting of Wi-Fi issues, IP Phones, Printers
  • Communicating to staff/users through a series of actions either face to face, over the telephone or remote support to help set up systems or resolve issues
  • Checking the operation of the school systems and reporting any equipment in need of repair or upgrade to ensure the equipment are in good condition
  • Liaising with the external contractor/or equipment suppliers in the event of technical issues which require specialist support/repair/replacement of devices and equipment
  • Work continuously on a task until completion (or referral to third parties, if needed)
  • Logging of all calls to the Helpdesk ticketing system via phone and email and ensuring all issues logged are seen through resolution
  • Assisting with administering the on-boarding and off-boarding process for staff/teachers
  • Assisting with administering the file and print infrastructure
  • Assisting with administering and managing the telephone system
  • Assisting and administering the school's devices inventory and decommissioning process
  • Responding in a timely manner to service issues and requests. This may include attending school functions as appropriate to provide technical support
  • Staying current with end user computing best practices
  • Mastering the use of imaging and mobile device management products and solutions to provision school owned laptops and iPads
  • Providing relevant user support and training
  • Follow up on helpdesk queries, tickets, referring to colleagues as required
  • Undertaking any other duties assigned by the Lead Support Specialist

Requirements:

Fresh IT Diploma graduate are welcome to apply

  • Experience supporting Windows OS, iOS, Mac OS and ChromeBook.
  • Experience with using the Jamf mobile device management (MDM) solution will be an advantage
  • Basic knowledge in IT network to support school's requirements
  • Basic knowledge in deploying endpoint protection on school devices will be an advantage
  • Basic knowledge in troubleshooting IT hardware such as printers, PCs, laptops, projectors etc
  • Basic knowledge in setting up multimedia and AV equipment will be an advantage
  • Service-oriented individual with strong communication and interpersonal skills
  • Ability to adapt to the working environment quickly and take it positively
  • Good verbal and written communication skills are essential
  • Team player that is able to work collaboratively and effectively

Qualifications

  • Min Diploma in Information Technology
  • CompTIA A+ Certification or equivalent
  • Good references on request

Working hours: 7.45 am to 4.45 pm, Monday to Friday, plus occasional staff meetings and training. Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Please visit our website at https://www.sji-international.com.sg/about/employment for more details.

Interested parties please apply via mycareersfuture or JobStreet.

Only Singaporeans need apply.

We regret that only shortlisted candidates will be notified.

Tell employers what skills you have

Mac
Troubleshooting
ICT
Ticketing
Interpersonal Skills
International Education
Information Technology
Mastering
Windows OS
Team Player
Technical Support

  • Business Support Specialist

    4 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...

  • Business Support Specialist

    4 weeks ago

    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB Singapore Branch Full time

    Roles & ResponsibilitiesBusiness Sweden is an organization that is 50% owned by the Swedish state and 50% by the Swedish business sector. It supports and promotes Swedish exports and investments. Our office in Singapore focuses not only on the Singapore market but also on the wider South and Southeast Asia region, with additional offices in India, Indonesia,...

  • IT Support Specialist

    4 weeks ago

    Singapore ELEC-PRO TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesOur Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for IT Support Specialists to be part of the project team, able to maintain, upgrade and manage our in-house system development software, hardware and networks.IT Support Specialist...

  • Administrative Support Specialist

    5 days ago

    Singapore Recruit Express Pte Ltd Full time

    **Company Overview**We are seeking a skilled and detail-oriented receptionist to provide administrative support to our team at Recruit Express Pte Ltd. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth day-to-day operations of our office.

  • Healthcare Support Specialist

    4 days ago

    Singapore Recruit Express Pte Ltd Full time

    We are seeking a highly organized and detail-oriented individual to fill the role of Healthcare Support Specialist. As a Healthcare Support Specialist, you will be responsible for providing administrative support to our clinical services team, including organizing meetings, taking minutes, and assisting with medical affairs.About the PositionThis is a...

  • Medical Equipment Support Specialist

    3 days ago

    Singapore Recruit Express Pte Ltd Full time

    Job Title: Medical Equipment Technical Support SpecialistAbout the RoleWe are seeking a skilled and experienced medical equipment technical support specialist to join Recruit Express Pte Ltd. In this role, you will be responsible for providing technical support for commissioning, operation, maintenance, and de-commissioning of medical equipment.Key...

  • Healthcare Technology Support Specialist

    3 days ago

    Singapore Recruit Express Pte Ltd Full time

    Job Description:We are looking for a highly skilled healthcare technology support specialist to join our team at Recruit Express Pte Ltd. As a technical support specialist, you will be responsible for providing high-quality support for medical equipment, including troubleshooting, maintenance, and repair.Main Responsibilities:Provide technical support for...

  • Medical Support Specialist

    5 days ago

    Singapore Recruit Express Pte Ltd Full time

    About the Role: As a Medical Support Specialist, you will play a crucial part in ensuring the smooth operation of our clinic.Your primary responsibilities will include attending to walk-in patients, answering phone enquiries, performing chaperon activities, and assisting doctors with language translation when needed.

  • Patient Support Specialist

    1 day ago

    Singapore Recruit Express Pte Ltd Full time

    We are looking for a highly motivated and caring individual to join our team as a Patient Support Specialist. In this role, you will play a vital part in ensuring our patients have a positive experience at our hospital.Key Responsibilities:Provide exceptional patient care and supportWork collaboratively with our healthcare team to ensure seamless patient...

  • Temp Sterilization Support Specialist

    7 days ago

    Singapore Recruit Express Pte Ltd Full time

    Sterilization Support Specialist - Temporary OpportunityWe are seeking a reliable and organized individual to join our team as a sterilization support specialist. In this temporary role, you will assist with the preparation and packaging of sterile instruments.The ideal candidate will have strong organizational skills and be able to work independently with...

  • Sales Support Specialist

    7 days ago

    Singapore DIEHL METERING PTE LTD Full time

    Sales Support Specialist As a Sales Support Specialist, you will work closely with Regional Sales Managers to ensure the smooth operation of sales and commercial processes. This role offers excellent career growth potential, enabling you to transition into a sales role as you develop your skills and experience. Key Responsibilities: Coordinate with the sales...

  • Clinical Support Specialist

    7 days ago

    Singapore Recruit Express Pte Ltd Full time

    Our clinic is seeking a Clinical Support Specialist to join our team. As a key member of our operations team, you will play a vital role in ensuring the seamless operation of our clinic.The successful candidate will be responsible for:Performing financial counselling and appointment schedulingManaging rosters and generating utilisation reportsYou will also...

  • Helpdesk Support Specialist

    7 days ago

    Singapore Pinpoint Asia Full time

    Responsibilities:Deliver end-user support for desktop systems, mobile devices, market data tools, and telephony services. Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment. Provide premium technical assistance to executive users and resolve complex issues efficiently. Oversee the lifecycle of workplace...

  • Technical Support Specialist

    6 days ago

    Singapore NTU (Nanyang Technology University- Main Office-HR) Full time

    We are looking for a talented Technical Support Specialist to join our team at NTU. The successful candidate will provide technical support for our robotics systems and work closely with our team to integrate developed sensing, perception and control algorithms in given robots and validate their effectiveness.Responsibilities:Reconfigure hardware/software...

  • HR Support Specialist

    5 days ago

    Singapore Recruit Express Pte Ltd Full time

    About the JobWe are currently seeking a skilled HR Support Specialist to join our team at Recruit Express Pte Ltd.The successful candidate will be responsible for providing general HR support, including recruitment, onboarding, and administrative tasks related to employee records and data management.Key Responsibilities:Provide timely and effective HR...

  • Regional IT Support Specialist

    4 days ago

    Singapore SYSMEX ASIA PACIFIC PTE. LTD. Full time

    At SYSMEX ASIA PACIFIC PTE. LTD., we are seeking an experienced Regional IT Support Specialist to join our team. In this role, you will be responsible for providing administrative support to the office, including reception coverage and managing office supplies.You will oversee company vehicle administration, assist with office renovation projects, manage...

  • Office Support Specialist

    4 days ago

    Singapore Recruit Express Pte Ltd Full time

    Recruit Express Pte Ltd is looking for a skilled Office Support Specialist to support our administrative functions. The successful candidate will be responsible for sending out pre-screening assessment invites, collating results, and scheduling interviews with candidates and interviewers.Job Description:Pre-screening assessment invite distributionResults...

  • Technical Support Specialist

    6 days ago

    Singapore Pinpoint Asia Full time

    At Pinpoint Asia, we are seeking a highly skilled Helpdesk Support Specialist to join our team.About the RoleThis is an exciting opportunity for a talented individual to deliver exceptional end-user support and technical assistance to our clients.Key ResponsibilitiesSupport End-Users: Provide prompt and professional assistance to desktop systems, mobile...

  • Business Support Specialist

    1 week ago

    Singapore RECRUITING TALENTS GLOBAL PTE. LTD. Full time

    Roles & ResponsibilitiesAre you an organized and detail-oriented individual looking to support a dynamic sales team? We're looking for a business support specialist to assist our client team with administrative tasks, client management, and operational support.Key Responsibilities:Provide administrative support Assist with documentation and client...

  • Helpdesk Support Specialist

    6 days ago

    Singapore Pinpoint Asia Full time

    Responsibilities: Deliver end-user support for desktop systems, mobile devices, market data tools, and telephony services. Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment. Provide premium technical assistance to executive users and resolve complex issues efficiently. Oversee the lifecycle of...