Helpdesk Support Specialist
3 days ago
Responsibilities:
- Deliver end-user support for desktop systems, mobile devices, market data tools, and telephony services.
- Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment.
- Provide premium technical assistance to executive users and resolve complex issues efficiently.
- Oversee the lifecycle of workplace technology assets, including procurement, inventory management, and disposal.
- Create and maintain documentation for operational procedures.
- Support office moves, equipment upgrades, and system maintenance activities.
- Diagnose and resolve hardware/software failures, escalating issues to engineering teams or vendors when necessary.
- Collaborate on workplace technology projects, including pilot testing and rollouts.
Requirements:
- In-depth knowledge of desktop hardware, Windows 10/11, telecom systems, and multimedia tools.
- Strong troubleshooting and problem-solving skills, particularly with system builds and software deployments.
- Excellent communication skills for interacting with end-users and technical teams.
- Ability to multitask and prioritize in a fast-paced environment.
- Team-oriented mindset, with a willingness to support colleagues and work collaboratively.
- Flexibility to work extended hours or weekends as needed.
- Experience coordinating with vendors to ensure smooth project execution.
If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to Lu Zhang at and put Onsite Helpdesk Support- Leading Investment Bank in the subject header.
Data provided is for recruitment purposes only.
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Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment
We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.
Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.
Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations.
To see all our open jobs please reach out to us at (EA License #16C8291)
We are also seeking top-calibre candidates for the following exciting roles:
1) Digital Product Adoption Specialist, Prominent Life Insurance Group
2) Digital BA/ Wise Tech BA (Cargowise) - Global Supply Chain
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