Helpdesk Specialist

4 days ago


Singapore eFinancialCareers Full time

Responsibilities

  • Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
  • Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
  • Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
  • Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the hedge fund industry
  • Collaborate with other technology team members and external vendors to address more complex issues and implement solutions
  • Build a strong and efficient relationship with the main Managed Services Provider
  • Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
  • Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
  • Contribute to the continuous improvement of helpdesk processes and procedures
  • Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage

Requirements

  • A minimum of 10 years' experience in helpdesk or IT support roles
  • At least 5 years of experience working in the asset management, hedge fund or investment banking industry
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
  • Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
  • Experience supporting remote access solutions, such as Citrix and VPN
  • Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
  • A customer-focused mindset and a dedication to providing exceptional support to our employees


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