Helpdesk Specialist
4 days ago
Responsibilities
- Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
- Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
- Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
- Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the hedge fund industry
- Collaborate with other technology team members and external vendors to address more complex issues and implement solutions
- Build a strong and efficient relationship with the main Managed Services Provider
- Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
- Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
- Contribute to the continuous improvement of helpdesk processes and procedures
- Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage
Requirements
- A minimum of 10 years' experience in helpdesk or IT support roles
- At least 5 years of experience working in the asset management, hedge fund or investment banking industry
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
- Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
- Experience supporting remote access solutions, such as Citrix and VPN
- Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
- A customer-focused mindset and a dedication to providing exceptional support to our employees
-
Helpdesk Support Specialist
5 days ago
Singapore Pinpoint Asia Full timeResponsibilities:Deliver end-user support for desktop systems, mobile devices, market data tools, and telephony services. Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment. Provide premium technical assistance to executive users and resolve complex issues efficiently. Oversee the lifecycle of workplace...
-
Helpdesk Support Specialist
4 days ago
Singapore Pinpoint Asia Full timeResponsibilities: Deliver end-user support for desktop systems, mobile devices, market data tools, and telephony services. Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment. Provide premium technical assistance to executive users and resolve complex issues efficiently. Oversee the lifecycle of...
-
Helpdesk Support Specialist Lead
4 days ago
Singapore Pinpoint Asia Full timeJob DescriptionWe are seeking a highly skilled Helpdesk Support Specialist to join our team. The successful candidate will be responsible for delivering end-user support for desktop systems, mobile devices, market data tools, and telephony services.The ideal candidate will have in-depth knowledge of desktop hardware, Windows 10/11, telecom systems, and...
-
Helpdesk and Desktop Support Technician
4 days ago
Singapore eFinancialCareers Full timeAbout UseFinancialCareers is a leading provider of financial career resources and job listings. Our mission is to help professionals achieve their career goals in the financial industry.The RoleThis Technical Support Specialist position is responsible for providing technical support to staff across all departments. The ideal candidate will have a strong...
-
Technical Support Specialist
4 days ago
Singapore eFinancialCareers Full timeAbout the RoleWe are seeking an experienced Technical Support Specialist to join our team at eFinancialCareers. In this role, you will be responsible for providing first-line technical support to staff across all departments.ResponsibilitiesProvide prompt and efficient resolution of hardware, software, and network-related issuesMonitor and manage the...
-
Support Specialist
6 days ago
Singapore ST. JOSEPH'S INSTITUTION INTERNATIONAL LTD. Full timeRoles & ResponsibilitiesSt Joseph's Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as: ...
-
IT Service Delivery Manager
2 days ago
Singapore eFinancialCareers Full timeAbout the RoleWe are seeking an experienced Helpdesk Specialist to join our team. The successful candidate will provide technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues.
-
Crypto Trading Support Specialist
5 days ago
Singapore Spread Technologies Singapore Company Pte Ltd Full timeJob SummaryWe are seeking a highly motivated and experienced Helpdesk Associate to join our Fintech Division. As a Helpdesk Associate, you will be responsible for providing exceptional customer service support to our clients via live chat or email.
-
IT Support Specialist
3 weeks ago
Singapore ELEC-PRO TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesOur Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for IT Support Specialists to be part of the project team, able to maintain, upgrade and manage our in-house system development software, hardware and networks.IT Support Specialist...
-
Technical Support Specialist
5 days ago
Singapore Pinpoint Asia Full timeAt Pinpoint Asia, we are seeking a highly skilled Helpdesk Support Specialist to join our team.About the RoleThis is an exciting opportunity for a talented individual to deliver exceptional end-user support and technical assistance to our clients.Key ResponsibilitiesSupport End-Users: Provide prompt and professional assistance to desktop systems, mobile...
-
IT Support Specialist
3 weeks ago
Singapore ELEC-PRO TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesOur Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for IT Support Specialists to be part of the project team, able to maintain, upgrade and manage our in-house system development software, hardware and networks.IT Support Specialist...
-
IT Support Specialist
2 weeks ago
Singapore SAGL CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary:We are looking for a skilled IT Support Engineer to provide technical assistance, manage endpoint devices, and ensure smooth IT operations for our organization. The ideal candidate will have expertise in hardware/software troubleshooting, networking, IT security, and end-user support while maintaining ITIL processes and...
-
Singapore AVENSYS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service...
-
Fleet IT Specialist
1 week ago
Singapore PACIFIC INTERNATIONAL LINES (PRIVATE) LIMITED Full timeRoles & ResponsibilitiesJob ResponsibilitiesAs part of the Technical Helpdesk Team, you will provide vessel IT support and Technical support to end users. You will also be involved in the installation, cabling and set-up of workstations, PCs and printers.Provide in-house helpdesk and technical support to end users and vessel IT Support and resolve in-house...
-
IT Support Specialist
3 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob title: IT Support SpecialistContract Period: 12 months Job Duties•Act as the first point of contact for all user support related queries at the Service Desk•Participate in and implement infrastructure projects•Monitor infrastructure stability like Wifi, Printer, or Sharepoint•In charge of inventory of all kinds of hardware...
-
IT Support Specialist
3 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob title: IT Support SpecialistContract Period: 12 monthsJob Duties•Act as the first point of contact for all user support related queries at the Service Desk•Participate in and implement infrastructure projects•Monitor infrastructure stability like Wifi, Printer, or Sharepoint•In charge of inventory of all kinds of hardware...
-
Singapore BRAINDGE RECRUITMENT SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesAbout the jobJob Summary:We are seeking a highly motivated and experienced Service Delivery Manager (aka Response Centre Manager) to oversee and optimize the operations of our Response Centre. The Response Centre consists of Network Operations Center (NOC), Helpdesk, and IT Service Management (ITSM) functions. The ideal candidate will...
-
ERP Implementation Specialist
6 days ago
Singapore A2000 SOLUTIONS PTE LTD Full timeRoles & ResponsibilitiesYou will be operating as part of Technical Department doing support, training, troubleshooting, and implementation, pre-sales and ongoing upkeep of annual maintenance contract with our customers.- Conduct technical requirement study and prepare for effective product demonstration to potential client.- Project scheduling for system...
-
IT Sales Executive
3 weeks ago
Singapore MPS SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesPrepare proposals and quotations to customers Implement and manage overall system integrations project Maintain server availability and performance Manage day-to-day operational aspects of a project and scope Work closely with customers and resolve issues escalated by Helpdesk team. Escalate or work in tangent with appropriate...
-
IT Sales Executive
3 weeks ago
Singapore MPS SOLUTIONS PTE. LTD. Full timeRoles & Responsibilities Prepare proposals and quotations to customers Implement and manage overall system integrations project Maintain server availability and performance Manage day-to-day operational aspects of a project and scope Work closely with customers and resolve issues escalated by Helpdesk team. Escalate or work in tangent with appropriate...