Helpdesk Support Specialist Lead

4 days ago


Singapore Pinpoint Asia Full time

Job Description

We are seeking a highly skilled Helpdesk Support Specialist to join our team. The successful candidate will be responsible for delivering end-user support for desktop systems, mobile devices, market data tools, and telephony services.

The ideal candidate will have in-depth knowledge of desktop hardware, Windows 10/11, telecom systems, and multimedia tools.

Responsibilities:

  • Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment.
  • Provide premium technical assistance to executive users and resolve complex issues efficiently.
  • Oversee the lifecycle of workplace technology assets, including procurement, inventory management, and disposal.
  • Create and maintain documentation for operational procedures.
  • Support office moves, equipment upgrades, and system maintenance activities.
  • Diagnose and resolve hardware/software failures, escalating issues to engineering teams or vendors when necessary.
  • Collaborate on workplace technology projects, including pilot testing and rollouts.

Requirements:

  • In-depth knowledge of desktop hardware, Windows 10/11, telecom systems, and multimedia tools.
  • Strong troubleshooting and problem-solving skills, particularly with system builds and software deployments.
  • Excellent communication skills for interacting with end-users and technical teams.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Team-oriented mindset, with a willingness to support colleagues and work collaboratively.
  • Flexibility to work extended hours or weekends as needed.
  • Experience coordinating with vendors to ensure smooth project execution.


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