Helpdesk Support

2 weeks ago


Singapore THONG SIEK FOOD INDUSTRY PTE LTD Full time
Roles & Responsibilities

Job Purpose:

Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.


Job Description (Support for Management and Production Floor)

  • Project support as assigned or requested.
  • Perform PR and PO / Inventory documentation recording.
  • Perform weekly backup image.
  • Responding to incident requests / enquiries / solutions via email under ticketing system or phone.
  • Providing technical assistance (remotely access / on-site) to ERP Systems (NAV), Matching Systems, Mobile Systems (MSO / MVS / WMS), Portal Systems and Reporting Systems.
  • Running reports to analyse common complaints and problems.
  • Deploy IT related devices (Desktop / Laptop / PDA / BTP / MFP / SFP) to end-user.
  • Providing technical assistance (remotely access / on-site) to IT related devices.
  • Follow up closely with end-user to ensure full resolution resolve the concern of issues.
  • Diagnosing errors and any other issues.
  • Writing, editing, and revising training manuals for new and updated software and hardware.
  • Providing technical assistance to basic network issues (Switch / AP / DP).
  • Providing technical assistance and documentation recording for CCTV.
  • Standby Support as assigned or requested on when needed other than working hours.
  • Other Ad-hoc duties as assigned or requested.
  • On-Site Support / Remote Access Support to Malaysia entity for as assigned or requested when needed.

Job Requirements:

  • Diploma with minimum 1 year of helpdesk experience.
  • Hands-on experience in Basic Active Directory such as unlock user accounts, reset user passwords, and create user.
  • Hands-on experience on Microsoft OS and Microsoft Office 365 would be an advantage.
  • Ability to multi-task and work effectively as a team player.
  • Ability to work independently in a fast-paced environment.
  • Good communication and customer service skills.

Tell employers what skills you have

Customer Service Skills
Ability to Multitask
helpdesk support
Troubleshooting
IT Helpdesk
Hardware
Ability To Work Independently
Ticketing
responsive
Active Directory
ERP
Remote Access
Complaints and Enquiries
Remote Troubleshooting
Microsoft Office 365
Service Desk
Writing
Communication Skills
Team Player
Technical Support

  • Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesAre you a tech-savvy professional with a passion for delivering exceptional customer service? We are looking for a Helpdesk Support Specialist to join our team and provide top-notch IT support to our clients.Key Responsibilities: Provide first-level IT support and troubleshooting for desktop systems, browsers, and applications. ...


  • Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesAre you a tech-savvy professional with a passion for delivering exceptional customer service? We are looking for a Helpdesk Support Specialist to join our team and provide top-notch IT support to our clients.Key Responsibilities: Provide first-level IT support and troubleshooting for desktop systems, browsers, and applications. ...

  • Helpdesk Support

    2 weeks ago


    Singapore TSG FOOD PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or...

  • Helpdesk Support

    4 weeks ago


    Singapore TSG FOOD PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or...


  • Singapore Avepoint Full time

    Securing the Future with Ave Point Ave Point is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added...


  • Singapore KPMG SERVICES PTE. LTD. Full time

    Job OverviewWe are seeking a highly skilled IT Helpdesk Support Specialist to join our team at KPMG Services Pte. Ltd.About the RoleThe successful candidate will be responsible for providing timely and effective technical support to end-users, ensuring a smooth delivery of services through various available channels.Key Responsibilities:Provide prompt and...


  • Singapore Fact Software Group Full time

    As a Helpdesk at FACT System Malaysia, you will wear many hats and have the opportunity to progress within the company. FACT System Malaysia provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to...


  • Singapore Mizuho Bank Full time

    The role of Senior IT Support Specialist, as part of the System Operations and Field Support team at Mizuho Bank Singapore Branch, is a key position that oversees and ensures the efficient operation of our computer systems and provides high-quality technical assistance to employees. Our team's mission is to deliver exceptional support services while...


  • Singapore Avepoint Full time

    Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...


  • Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Desccription:We are seeking a dedicated and customer-focused HelpDesk Customer Support Consultant to provide exceptional first-level support to users through calls, emails, and chat. This role involves managing public-facing inquiries, resolving issues, and liaising with internal teams to ensure timely resolution. The ideal...

  • Helpdesk Support

    4 weeks ago


    Singapore TSG FOOD PTE. LTD. Full time $2,800 - $3,100

    Job Purpose: Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices. Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or phone. Providing...

  • Helpdesk Support

    2 weeks ago


    Singapore Neo Group Limited Full time

    Job PurposeProvide support and technical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job DescriptionResponding to incident requests/enquiries/solutions via email under ticketing system or phone.Providing technical...


  • Singapore Fact Software Group Full time

    As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. FACT Nepal provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer...

  • IT Helpdesk Engineer

    3 weeks ago


    Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time

    Roles & Responsibilities Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system. To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers....

  • IT Helpdesk Engineer

    3 weeks ago


    Singapore MAVENTREE TECHNOLOGY PTE. LTD. Full time

    Roles & Responsibilities Serving as the first point of contact for Client end users seeking technical assistance over phone, email, MS team and ticketing system and updating all cases reported into the Client ticketing system. To configure, install, support, and maintain IT hardware and software – PCs, laptops, and mobile devices, printer/copiers....


  • Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Skilled helpdesk support engineer with good problem solving and troubleshooting skills. Diploma is CS or IT related min 2 years experience ⁠At least 2 years IT support experience Carry out simple reporting and help desk data analytics Proficient in Personal Desktop, browsers and MS office suite ⁠Positive work...


  • Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Skilled helpdesk support engineer with good problem solving and troubleshooting skills. Diploma is CS or IT related min 2 years experience ⁠At least 2 years IT support experience Carry out simple reporting and help desk data analytics Proficient in Personal Desktop, browsers and MS office suite ⁠Positive work...


  • Singapore FPT ASIA PACIFIC PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Support the day-to-day technical helpdesk operations. Handle complex incidents and coordinate with L2 teams to ensure resolution within the agreed Service Level Agreement. Oversee and monitor staff performance to ensure service level targets are met. Investigate discrepancies and complaints, taking corrective...


  • Singapore SYSTEMS DESIGN PTE LTD Full time

    Company OverviewSYSTEMS DESIGN PTE LTD is a leading IT solutions provider that offers comprehensive support services to its clients. Our team of experts is dedicated to delivering high-quality solutions that meet the evolving needs of our customers.Job Description:We are seeking an experienced Helpdesk Support Specialist to join our team. As a Helpdesk...


  • Singapore THONG SIEK FOOD INDUSTRY PTE LTD Full time

    **Job Overview**THONG SIEK FOOD INDUSTRY PTE LTD is seeking a highly skilled Helpdesk Support specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to end-users who are using company systems and need help completing tasks or troubleshooting problems.Key Responsibilities:Provide...