Technical Support Specialist

7 days ago


Singapore eFinancialCareers Full time

About the Role

We are seeking an experienced Technical Support Specialist to join our team at eFinancialCareers. In this role, you will be responsible for providing first-line technical support to staff across all departments.

Responsibilities

  • Provide prompt and efficient resolution of hardware, software, and network-related issues
  • Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary
  • Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony

Requirements

  • A minimum of 10 years' experience in helpdesk or IT support roles
  • At least 5 years of experience working in the asset management, hedge fund or investment banking industry
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications

What We Offer

  • An opportunity to work with a dynamic team
  • A competitive salary and benefits package


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