Technical Support Specialist
7 days ago
About the Role
We are seeking an experienced Technical Support Specialist to join our team at eFinancialCareers. In this role, you will be responsible for providing first-line technical support to staff across all departments.
Responsibilities
- Provide prompt and efficient resolution of hardware, software, and network-related issues
- Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary
- Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
Requirements
- A minimum of 10 years' experience in helpdesk or IT support roles
- At least 5 years of experience working in the asset management, hedge fund or investment banking industry
- Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
What We Offer
- An opportunity to work with a dynamic team
- A competitive salary and benefits package
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