Junior Helpdesk Support Executive

3 days ago


Singapore Fact Software Group Full time

As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. FACT Nepal provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients and learn about the entire post-sales process.
Key Responsibilities
Pre-implementation Requirement Gathering, Business Process Mapping, and Functional Requirements Documentation (FRD) of clients' accounting and business processes.
System Setup, Configuration & Implementation of ERP software on client computers.
End-User Training & Post Implementation Helpdesk Support for clients facing technical or functional issues with the software.
Basic Requirements
A high degree of technical competency with computer systems and software.
Solid foundational accounting knowledge.
Excellent communications skills and client management skills.
Fluency in English and Nepali (spoken & written).
Bachelor's Degree.
Have your own transportation for client visits.
You will need to travel at an average of 25% of the month to do client training and implementation.
Nice to Have Requirements
Prior experience with Accounting Software.
Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User.
Knowledge of Microsoft SQL or programming languages.
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