Junior Helpdesk Support Executive
3 days ago
As a Junior Helpdesk Support Executive at FACT Nepal, you will wear many hats and have the opportunity to progress within the company. FACT Nepal provides best-of-class ERP (Enterprise Resource Planning) software solutions to clients from a broad range of industries. You will work in our Implementation and Support team to deliver high-quality customer service to our clients and learn about the entire post-sales process.
Key Responsibilities
Pre-implementation Requirement Gathering, Business Process Mapping, and Functional Requirements Documentation (FRD) of clients' accounting and business processes.
System Setup, Configuration & Implementation of ERP software on client computers.
End-User Training & Post Implementation Helpdesk Support for clients facing technical or functional issues with the software.
Basic Requirements
A high degree of technical competency with computer systems and software.
Solid foundational accounting knowledge.
Excellent communications skills and client management skills.
Fluency in English and Nepali (spoken & written).
Bachelor's Degree.
Have your own transportation for client visits.
You will need to travel at an average of 25% of the month to do client training and implementation.
Nice to Have Requirements
Prior experience with Accounting Software.
Prior experience with an ERP Software Development company, Reseller, Consultancy or End-User.
Knowledge of Microsoft SQL or programming languages.
#J-18808-Ljbffr
-
Helpdesk Support
3 weeks ago
Singapore TSG FOOD PTE. LTD. Full timeRoles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description:Responding to incident requests/enquiries/solutions via email under ticketing system or phone. ...
-
Helpdesk Support
3 weeks ago
Singapore TSG FOOD PTE. LTD. Full timeRoles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description: Responding to incident requests/enquiries/solutions via email under ticketing system or phone....
-
Helpdesk Support
3 weeks ago
Singapore THONG SIEK FOOD INDUSTRY PTE LTD Full timeRoles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor)Project support as assigned or requested. Perform...
-
Helpdesk Support
3 weeks ago
Singapore THONG SIEK FOOD INDUSTRY PTE LTD Full timeRoles & ResponsibilitiesJob Purpose:Provide support and techical assistance to end-user who are using company systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their IT related devices.Job Description (Support for Management and Production Floor) Project support as assigned or requested. ...
-
Helpdesk Specialist
6 days ago
Singapore This is an IT support group Full timeJob Description: You will be responsible for:Inbound call handling for UOB Accounts servicing, campaigns, products enquiries and helpdesk enquiries;Fulfillment follow through on case handling and with customers.Key Responsibilities: Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests...
-
Assistant Executive, IT Helpdesk
3 weeks ago
Singapore A BETTER CO PTE. LTD. Full timeRoles & ResponsibilitiesReporting to the Head of Department, you will be responsible for the following duties: Provide 1st Level remote and on-site troubleshooting support to all employees Manage IT Request and ensure all IT Requests are processed in a timely manner with SLA Manage and support employee workstations, laptops or mobile devices for end-users...
-
IT Helpdesk support
3 weeks ago
Singapore WSH EXPERTS PTE. LTD. Full timeRoles & Responsibilitiesa) Incident and Problem Management:(i) Application Support• Install other 3-party applications upon request• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.• Making support request to issues related to Microsoft Office 365 platform.• Microsoft Office Apps Issues, e.g....
-
IT Helpdesk support
3 weeks ago
Singapore WSH EXPERTS PTE. LTD. Full timeRoles & Responsibilitiesa) Incident and Problem Management:(i) Application Support• Install other 3-party applications upon request• Fault reporting: CCIS web case assignments and Tebs i-Track ticketing, BC Ticketing, HRiQ Ticketing, etc.• Making support request to issues related to Microsoft Office 365 platform.• Microsoft Office Apps Issues, e.g....
-
IT Helpdesk Support Engineer
3 weeks ago
Singapore SHELL INFOTECH PTE. LTD. Full timeRoles & Responsibilities Diploma/Degree in IT/Computer Science. At least 1 to 2 years of relevant experience. 1st level helpdesk to respond to calls. Provide first call resolution to users who called into our hotline which is public facing, advising on issues. Liaise with other support teams, or product teams as required to resolve requests/issues in a...
-
IT Helpdesk Support Engineer
3 weeks ago
Singapore SHELL INFOTECH PTE. LTD. Full timeRoles & ResponsibilitiesDiploma/Degree in IT/Computer Science. At least 1 to 2 years of relevant experience. 1st level helpdesk to respond to calls. Provide first call resolution to users who called into our hotline which is public facing, advising on issues. Liaise with other support teams, or product teams as required to resolve requests/issues in a...
-
Helpdesk Operations Manager
5 days ago
Singapore eFinancialCareers Full timeJob Overview:eFinancialCareers is seeking a Helpdesk Operations Manager to join our team. As a Technical Support Specialist, you will be responsible for providing first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues.You will be responsible for monitoring and...
-
Data Centre Operators and Helpdesk Support
1 week ago
Singapore WPH DIGITAL PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking dedicated and experienced professionals to join our DC Operators and Helpdesk Support team. The ideal candidates will have a strong background in Data Centre Engineer Operations and Application Helpdesk Support. This role requires a deep understanding of data centre facilities and the ability to provide exceptional...
-
IT Helpdesk
1 week ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesProvide IT helpdesk support to internal users, including remote assistance. Coordinate new staff onboarding, set up laptops, configure AD profiles, and manage system access. Track and manage IT assets, maintain inventory, and issue devices. Assist with server room maintenance and monitor infrastructure health. Troubleshoot computer...
-
Helpdesk and Desktop Support Engineer
3 weeks ago
Singapore DELTEQ PTE LTD Full timeRoles & ResponsibilitiesHELPDESK AND DESKTOP SUPPORT ENGINEERCompany : Delteq Pte LtdDesignation : Helpdesk & Desktop Support EngineerQualification : Certificate/Diploma In IT related DisciplinesExperience : 3 Years and aboveFull/Contract : Full time (Permanent)Skills/Domain : 3-5 years of working experience in delivering projects and presales.Job...
-
IT Helpdesk Engineer
7 hours ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeRoles & ResponsibilitiesResponsibilities:Provide first-level technical support for hardware, software, and network-related issues. Respond to and resolve helpdesk tickets via phone, email, or in person. Install, configure, and maintain desktop computers, laptops, printers, and other peripherals. Troubleshoot and resolve issues with operating systems...
-
Helpdesk and Desktop Support Engineer
3 weeks ago
Singapore DELTEQ PTE LTD Full timeRoles & ResponsibilitiesHELPDESK AND DESKTOP SUPPORT ENGINEERCompany : Delteq Pte LtdDesignation : Helpdesk & Desktop Support EngineerQualification : Certificate/Diploma In IT related DisciplinesExperience : 3 Years and aboveFull/Contract : Full time (Permanent)Skills/Domain : 3-5 years of working experience in delivering projects and presales.Job...
-
Helpdesk Specialist
5 days ago
Singapore eFinancialCareers Full timeResponsibilities Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution Troubleshoot and resolve a wide...
-
IT Helpdesk Support
3 weeks ago
Singapore ARCHER MARKETING & DEVELOPMENT (S) PTE LTD Full timeRoles & ResponsibilitiesWe are looking for an individual who is passionate about IT and problem solving, to deliver professional IT support service to our users.Career progression for candidates with aptitude and the willingness to put in the effort to grow with the company.This position is mainly based in Penjuru with periodic deployment to customer sites...
-
IT Temp Helpdesk Engineer
1 week ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesProvide IT helpdesk support to internal users, including remote assistance. Coordinate new staff onboarding, set up laptops, configure AD profiles, and manage system access. Track and manage IT assets, maintain inventory, and issue devices. Assist with server room maintenance and monitor infrastructure health. Troubleshoot computer...
-
Helpdesk Engineer
7 hours ago
Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full timeRoles & ResponsibilitiesKey ResponsibilityServing as the first point of contact to operational and user inquiries via phone and email. Following up with users to ensure full resolution of issues. Collaboration with stakeholders to resolve issues. Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating issues...