Helpdesk Engineer
3 days ago
Key Responsibility
- Serving as the first point of contact to operational and user inquiries via phone and email.
- Following up with users to ensure full resolution of issues.
- Collaboration with stakeholders to resolve issues.
- Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating issues to appropriate teams.
- Collaborate with internal teams to improve knowledge base and support processes.
- Create, review and update operational documentation and reports.
- Be proactive and promptly providing first level technical assistance to users' questions and problems.
Requirement
- Diploma or Bachelor's degree in Computer Engineer/Computer Science or related field.
- Excellent interpersonal skills with the ability to communicate (both verbally and written) and interact effectively at all levels.
- Familiarity with helpdesk software and technical troubleshooting.
- Strong communication skills and the ability to explain technical details clearly.
- Experience in supporting government agency is preferred.
- Experience with software testing is preferred.
- Singapore citizenship is required
Customer Service Skills
Troubleshooting
Technical Assistance
Hardware
Interpersonal Skills
Information Technology
Service Desk
Written Skills
Software Testing
Windows
Excel
C++
Customer Service Experience
Technical Support
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