Helpdesk Engineer

3 days ago


Singapore SECUREAGE TECHNOLOGY PTE. LTD. Full time
Roles & Responsibilities

Key Responsibility

  • Serving as the first point of contact to operational and user inquiries via phone and email.
  • Following up with users to ensure full resolution of issues.
  • Collaboration with stakeholders to resolve issues.
  • Resolve technical issues by identifying problems, guiding users through corrective steps, or escalating issues to appropriate teams.
  • Collaborate with internal teams to improve knowledge base and support processes.
  • Create, review and update operational documentation and reports.
  • Be proactive and promptly providing first level technical assistance to users' questions and problems.

Requirement

  • Diploma or Bachelor's degree in Computer Engineer/Computer Science or related field.
  • Excellent interpersonal skills with the ability to communicate (both verbally and written) and interact effectively at all levels.
  • Familiarity with helpdesk software and technical troubleshooting.
  • Strong communication skills and the ability to explain technical details clearly.
  • Experience in supporting government agency is preferred.
  • Experience with software testing is preferred.
  • Singapore citizenship is required
Tell employers what skills you have

Customer Service Skills
Troubleshooting
Technical Assistance
Hardware
Interpersonal Skills
Information Technology
Service Desk
Written Skills
Software Testing
Windows
Excel
C++
Customer Service Experience
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