Helpdesk Support Engineer(3k to 3.8K)

7 days ago


Singapore OAKTREE CONSULTING Full time
Roles & Responsibilities

Job:

· Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

· Provide operating guidance, training and troubleshooting documents to internal and external parties.

· Ensure the delivery of support in accordance to project's SLA(Service Level Agreement)

· Gathering of logs/information requested from L2 and L3 for ticket resolution

· Assist in generation of various reports and other admin work

· To be able to attend to user on-site when required.

Requirements:

· Diploma in Computer Science / Engineering/ Information Technology or equivalent

· Min 1 year's working experience as helpdesk agent, experienced in fronting customers

· General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like ManagedEngine and ServiceNow is a plus

· Entry level vacancies are available

· 2 years agency contract

· 5 days work week from 0800 to 1730

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

Tell employers what skills you have

Service Orientation
Business Intelligence
Troubleshooting
Hardware
Cyber Security
Inventory
ISO
SDLC
WLAN
Technical knowledge
MS Word
Compliance
Attention to Detail
Networking
Teamoriented
Audits
Applications Support
WAN
Business Process Design
Writing Skills
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