IT Helpdesk Engineer

3 days ago


Singapore Thatz International Pte Ltd Full time

We're committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business in the new norm.

About the Role:

This role is crucial to maintaining smooth IT operations during the absence of a regular team member.

The candidate will provide first-level technical support, troubleshoot IT-related issues, and ensure seamless service for internal stakeholders.

Primary Responsibilities:
  • Provide first-level technical support for hardware, software, and network-related issues.
  • Respond to IT service requests via email, phone, or in-person, ensuring timely resolution.
  • Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
  • Manage user accounts, passwords, and permissions in systems like Active Directory.
  • Maintain accurate documentation of issues, resolutions, and support activities.
  • Assist with system updates, routine maintenance, and troubleshooting network connectivity.
  • Coordinate with senior IT staff or external vendors for issue escalation.
  • Support IT projects and perform ad-hoc tasks as required by the IT team.
  • Any other ancillary tasks or works as and when requested and assigned by the Company.
Job Requirements:
  • At least 3 years of experience in IT helpdesk or technical support roles.
  • Proficiency in Windows OS, MS Office Suite, and basic networking concepts.
  • Hands-on experience with remote desktop tools and ticketing systems.
  • Familiarity with PC troubleshooting, Trend Micro support, and Microsoft Outlook issue resolution.
  • Strong problem-solving and communication skills.
  • Ability to prioritize tasks and handle multiple requests efficiently.
How to Apply:

You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. The job post can be easily found at Simply sign up and submit your application


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