IT Helpdesk Engineer
3 days ago
We're committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz 2.0) or Outsourcing business in the new norm.
About the Role:This role is crucial to maintaining smooth IT operations during the absence of a regular team member.
The candidate will provide first-level technical support, troubleshoot IT-related issues, and ensure seamless service for internal stakeholders.
Primary Responsibilities:- Provide first-level technical support for hardware, software, and network-related issues.
- Respond to IT service requests via email, phone, or in-person, ensuring timely resolution.
- Install, configure, and troubleshoot desktops, laptops, printers, and other IT equipment.
- Manage user accounts, passwords, and permissions in systems like Active Directory.
- Maintain accurate documentation of issues, resolutions, and support activities.
- Assist with system updates, routine maintenance, and troubleshooting network connectivity.
- Coordinate with senior IT staff or external vendors for issue escalation.
- Support IT projects and perform ad-hoc tasks as required by the IT team.
- Any other ancillary tasks or works as and when requested and assigned by the Company.
- At least 3 years of experience in IT helpdesk or technical support roles.
- Proficiency in Windows OS, MS Office Suite, and basic networking concepts.
- Hands-on experience with remote desktop tools and ticketing systems.
- Familiarity with PC troubleshooting, Trend Micro support, and Microsoft Outlook issue resolution.
- Strong problem-solving and communication skills.
- Ability to prioritize tasks and handle multiple requests efficiently.
You can apply through our NextGig.Asia job portal, which is hosted by Thatz International. The job post can be easily found at Simply sign up and submit your application
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