Helpdesk Specialist

6 days ago


Singapore eFinancialCareers Full time

Responsibilities

  • Provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues
  • Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution
  • Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony
  • Maintain a strong understanding of our technology stack, including proprietary applications and systems used within the hedge fund industry
  • Collaborate with other technology team members and external vendors to address more complex issues and implement solutions
  • Build a strong and efficient relationship with the main Managed Services Provider
  • Participate in the onboarding and offboarding process, setting up and decommissioning user accounts and equipment as needed
  • Assist with the documentation and maintenance of IT policies, procedures, and knowledge base articles
  • Contribute to the continuous improvement of helpdesk processes and procedures
  • Provide after-hours and on-call support as needed such that the firm has a 24/7 worldwide coverage

Requirements

  • A minimum of 10 years' experience in helpdesk or IT support roles
  • At least 5 years of experience working in the asset management, hedge fund or investment banking industry
  • Strong knowledge of Windows operating systems, Microsoft Office Suite, and common desktop applications
  • Familiarity with networking concepts and troubleshooting (TCP/IP, VPN, DNS, DHCP)
  • Experience supporting remote access solutions, such as Citrix and VPN
  • Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users
  • A customer-focused mindset and a dedication to providing exceptional support to our employees


  • Singapore eFinancialCareers Full time

    Job Overview:eFinancialCareers is seeking a Helpdesk Operations Manager to join our team. As a Technical Support Specialist, you will be responsible for providing first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues.You will be responsible for monitoring and...

  • Helpdesk Specialist

    6 days ago


    Singapore This is an IT support group Full time

    Job Description: You will be responsible for:Inbound call handling for UOB Accounts servicing, campaigns, products enquiries and helpdesk enquiries;Fulfillment follow through on case handling and with customers.Key Responsibilities: Ensure group compliance & control standards are observed and met in the execution of customers' enquiries, transaction requests...


  • Singapore Pinpoint Asia Full time

    Responsibilities:Deliver end-user support for desktop systems, mobile devices, market data tools, and telephony services. Install, relocate, and configure workplace hardware, including PCs, monitors, and other equipment. Provide premium technical assistance to executive users and resolve complex issues efficiently. Oversee the lifecycle of workplace...


  • Singapore eFinancialCareers Full time

    Job Description:eFinancialCareers seeks a highly skilled Technical Support Specialist to join our team. As a key member of our IT department, you will provide first-line technical support to staff across all departments, ensuring prompt and efficient resolution of hardware, software, and network-related issues.You will be responsible for monitoring and...

  • Support Specialist

    4 weeks ago


    Singapore ST. JOSEPH'S INSTITUTION INTERNATIONAL LTD. Full time

    Roles & ResponsibilitiesSt Joseph's Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as: ...

  • Support Specialist

    18 hours ago


    Singapore ST. JOSEPH'S INSTITUTION INTERNATIONAL LTD. Full time

    Roles & ResponsibilitiesSt Joseph's Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as: ...

  • Support Specialist

    4 weeks ago


    Singapore ST. JOSEPH'S INSTITUTION INTERNATIONAL LTD. Full time

    Roles & ResponsibilitiesSt Joseph’s Institution International is a Catholic and Lasallian school that provides a quality international education to a diverse student body, rooted in the community of Singapore. We are seeking a dynamic, experienced, conscientious and proactive individual to join us as: ...


  • Singapore Spread Technologies Singapore Company Pte Ltd Full time

    Job SummaryWe are seeking a highly motivated and experienced Helpdesk Associate to join our Fintech Division. As a Helpdesk Associate, you will be responsible for providing exceptional customer service support to our clients via live chat or email.


  • Singapore eFinancialCareers Full time

    About the Role:We are looking for an experienced IT Service Delivery Expert to join our team. As a Technical Support Specialist, you will provide technical assistance to staff across all departments, resolving hardware, software, and network-related issues.Your primary responsibilities will include monitoring and managing the helpdesk ticketing system,...


  • Singapore eFinancialCareers Full time

    Key Responsibilities:We are seeking a Desktop Support Professional to join our team as a Technical Support Specialist. In this role, you will provide technical assistance to staff across all departments, resolving hardware, software, and network-related issues.Your primary responsibilities will include monitoring and managing the helpdesk ticketing system,...

  • IT Support Specialist

    3 weeks ago


    Singapore ELEC-PRO TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesOur Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for IT Support Specialists to be part of the project team, able to maintain, upgrade and manage our in-house system development software, hardware and networks.IT Support Specialist...


  • Singapore Leong Guan Food Manufacturer Pte Ltd Full time

    Job OverviewAt Leong Guan Food Manufacturer Pte Ltd, we are seeking a skilled IT Support/User Helpdesk Technician to join our team. This role is responsible for providing technical support and assistance to end-users companywide.


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service...


  • Singapore AVENSYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAvensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service...

  • IT Support Specialist

    2 weeks ago


    Singapore SAGL CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob Summary:We are looking for a skilled IT Support Engineer to provide technical assistance, manage endpoint devices, and ensure smooth IT operations for our organization. The ideal candidate will have expertise in hardware/software troubleshooting, networking, IT security, and end-user support while maintaining ITIL processes and...

  • IT Support Specialist

    3 weeks ago


    Singapore ELEC-PRO TECHNOLOGY PTE. LTD. Full time

    Roles & ResponsibilitiesOur Company is working closely with a Prestigious Public Listed organisation in Singapore. Due to our dynamic expansion in projects, we are looking for IT Support Specialists to be part of the project team, able to maintain, upgrade and manage our in-house system development software, hardware and networks.IT Support Specialist...

  • Fleet IT Specialist

    5 days ago


    Singapore PACIFIC INTERNATIONAL LINES (PRIVATE) LIMITED Full time

    Roles & ResponsibilitiesJob ResponsibilitiesAs part of the Technical Helpdesk Team, you will provide vessel IT support and Technical support to end users. You will also be involved in the installation, cabling and set-up of workstations, PCs and printers.Provide in-house helpdesk and technical support to end users and vessel IT Support and resolve in-house...

  • Helpdesk Officer

    4 weeks ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesWork closely with IT Manager and other internal stakeholders on assigned IT support functions to achieve operational efficiency and ensure smooth execution of works. Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and provide support of diverse requirements and...

  • IT Support Specialist

    3 weeks ago


    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob title: IT Support SpecialistContract Period: 12 monthsJob Duties•Act as the first point of contact for all user support related queries at the Service Desk•Participate in and implement infrastructure projects•Monitor infrastructure stability like Wifi, Printer, or Sharepoint•In charge of inventory of all kinds of hardware...

  • IT Support Specialist

    3 weeks ago


    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesJob title: IT Support SpecialistContract Period: 12 months Job Duties•Act as the first point of contact for all user support related queries at the Service Desk•Participate in and implement infrastructure projects•Monitor infrastructure stability like Wifi, Printer, or Sharepoint•In charge of inventory of all kinds of hardware...