IT Service Delivery Expert

4 days ago


Singapore eFinancialCareers Full time
About the Role:

We are looking for an experienced IT Service Delivery Expert to join our team. As a Technical Support Specialist, you will provide technical assistance to staff across all departments, resolving hardware, software, and network-related issues.


Your primary responsibilities will include monitoring and managing the helpdesk ticketing system, prioritizing and escalating issues when necessary, and ensuring timely resolution. You will work closely with other technology team members and external vendors to address more complex issues and implement solutions.


To be successful in this role, you will need a minimum of 10 years' experience in helpdesk or IT support roles and at least 5 years of experience working in the asset management, hedge fund, or investment banking industry. Familiarity with networking concepts and troubleshooting is also essential.



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