Library Service Delivery Manager
5 days ago
**Company Overview:**
The National Library Board (NLB) plays a vital role in nurturing a Knowledgeable Nation by promoting reading, learning and history through our network of 28 libraries across Singapore.
We strive to provide excellent service delivery that improves the lives of the community. Our flexible, hybrid work environment offers rewarding deliverables and opportunities for professional development, innovation and impact.
As a key member of our team, you will be part of creating positive library experiences through service delivery initiatives and continuous improvement for public libraries.
**Job Description:**
- Develop and implement service delivery initiatives, including prioritizing service offerings and managing project timelines with internal stakeholders and vendors.
- Analyse internal and external feedback, embracing problems as opportunities for growth and improvement.
- Foster a culture of customer-centricity, continuous improvement and operational excellence.
**Required Skills and Qualifications:**
- Strategic thinking and problem-solving skills.
- Ability to work independently and effectively across divisions.
- Excellent interpersonal and communication skills.
**Location:**
Work location will be at the Marine Parade Public Library or the National Library Building.
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