Public Library Operations Specialist
3 days ago
**About Us:**
The National Library Board (NLB) is a public service division that promotes reading, learning and history through its network of 28 libraries across Singapore.
We are committed to providing exceptional service delivery that meets the needs of our community. Our team is passionate about creating positive library experiences through innovative service delivery initiatives and continuous improvement.
**Your Role:**
- You will develop and implement service delivery initiatives, working closely with internal stakeholders and vendors to ensure successful project outcomes.
- You will analyse feedback from various sources, identifying areas for improvement and implementing changes to enhance service quality.
- You will foster a culture of customer-centricity, encouraging collaboration and innovation within the team.
**What We're Looking For:**
- A strategic thinker with strong problem-solving skills.
- A skilled communicator with excellent interpersonal skills.
- A team player who can work effectively across divisions.
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